Monthly livecast hosted by @kikilitalien & @bkmcae, Exec Dir of The Review Society, advancing the science, ethics & business of online customer reviews
Beware of confirmation bias when reading online reviews. New research shows we're more likely to blindly trust reviews when they conform to our pre-conceived ideas about the business being reviewed: https://t.co/vDHp1BBPMF #ReviewChat
@rallioHQ Glad to have you as our newest member! We're dedicated to advancing the science, ethics & business of online reviews. Check out #ReviewChat tomorrow: https://t.co/HuhfzgnZ8D
We'd love to have a FakeSpot employee (or 3) as a member of The Review Society. We're a membership community advancing the science, ethics & business of online reviews. Join us for free? https://t.co/oHWACibZW3 #ReviewChat
Is it criminal to write fake reviews? The jury's out about that, but it looks like signs may be pointing to criminalizing phony reviews https://t.co/rESied7uPm #ReviewChat cc @reviewfraud@ReviewMeta
Fascinating new research from @judy_chevalier et. al. about replying to online reviews. We have a short breakdown with practical advice for actors in The Review Economy. https://t.co/F5ecvQpN6n #ReviewChat
Online reviews are cited as one of the major reasons for @MattressFirm filing for chapter 11 bankruptcy & closing 700 stores. https://t.co/KoGECHyJWF #ReviewChat
Is your company like David battling Goliath? If so, academic research indicates that prioritizing your customer review game is your best bet to slay the giant. https://t.co/gE1t0MGp5L #ReviewChat
A rogue @OpenTable employee was convicted of wire fraud for making hundreds of fake restaurant reservations. Could the same charges be brought against people who post fake reviews? https://t.co/75XFEHngt6 #ReviewChat
At @Amazon's new bricks & mortar store in NYC, stocked products will be selected, in part, based on their online reviews. https://t.co/4AQTZFMPES #ReviewChat
Discover the surprising connection between associations & online reviews with our Exec Dir, @bkmcae, on a 2pm ET webinar today courtesy of @ensync1: https://t.co/vjVB82Ntvw #AssnChat#ReviewChat