Richard Pearce

Married with two children. Chartered Surveyor / Project Manager. Strategic Asset Manager.

[Richard Pearce @RichWJP74]

Dear @Ryanair Customer Service

Could you please provide an update on reference 51694147/GJ8IPV.
This case was open one month ago and has not been resolved with no contact from RyanAir. We have provided all requested information to support the appalling damage to our suitcase.

[Richard Pearce @RichWJP74]

@bookingcom I have read your response. Basically, I need to contact the property owner for a full refund. The same property owner that your records will confirm has already lied on your website about giving me a refund and also lied about my son being taken to hospital. I am YOUR customer!

[Simon pegg @Maceydecor]

@bookingcom @RichWJP74 Does it take 6 months for the banks to process refunds that’s how long I’ve been waiting absolute rubbish

[Richard Pearce @RichWJP74]

@bookingcom I have responded. You have all the information on this issue, as this has been going on all week. I have spoken to your customer service team on five separate occasions with no resolution. A refund back to the card used to pay for the booking should be immediate. #CustomerService

[Richard Pearce @RichWJP74]

@bookingcom539_ Seems not Philip! I think @bookingcom539_ wanted personal information to steal money! If it’s not bad enough that I’m already out of pocket from @bookingcom #CustomerServiceFail

[Richard Pearce @RichWJP74]

I will never use @bookingcom again. When you have been subject to a shocking experience you expect an organisation of this size to help you! We are out of pocket whilst the deceitful and dishonest property owner has stolen our money and refuses a refund. #CustomerService

[Richard Pearce @RichWJP74]

@bookingcom_CS Another call with @bookingcom and still no evidence of a refund. DM message stated it would be immediate, now it may take a month! How? Why?
I’m out of pocket! #CustomerServiceFail

[Richard Pearce @RichWJP74]

@Rep_Glenn_Fogel Seems that @bookingcom can easily take your money, but when dealing with refunds it’s not a simple refund to the credit card used for the payment? I am now told that a refund takes between 7 & 30 days! Funny that payments are instant, but refunds are not! #CustomerServiceFail

[Richard Pearce @RichWJP74]

@Bookingcom01_r I have DM all booking information to @bookingcom as requested for a full refund, which I still haven’t received. This has been going on all week, which is unacceptable and reflects very badly on your customer service. I am out of pocket. #CustomerServiceFail

[Richard Pearce @RichWJP74]

@___manager____ I have DM this information. I have been pursuing a full refund all week, which has been refused. I have been shocked by the lack of support for one of your customers. I have witnessed lies about my son on the property owner response and insisted that this response be removed.

[Richard Pearce @RichWJP74]

@bookingcom539_ As requested I have followed you back. Please confirm when I will receive a full refund.

[Richard Pearce @RichWJP74]

@Bookingcom_inc @bookingcom We were unable to stay at the property we booked, which was not as advertised on your website, due disgusting filthy conditions, no lights, dirty bedding, wet towels and washing and most importantly no heating, so the place was utterly freezing! You are refusing to refund!

[Vanessa Colyer @NessColyer]

Thrilled that Evie is prepared to put some effort into raising money for fencers who do not have access to the same fencing opportunities as her - all in memory of fabulous GB World Champ and 3 time Olympian Rob x Fund for young fencers
https://t.co/fWmN1mTxzr

[Richard Pearce @RichWJP74]

one person followed me // automatically checked by https://t.co/YnG609tJqJ

[Richard Pearce @RichWJP74]

one person followed me // automatically checked by https://t.co/YnG609tJqJ

[Richard Pearce @RichWJP74]

one person unfollowed me // automatically checked by https://t.co/YnG609tJqJ

[Richard Pearce @RichWJP74]

one person unfollowed me // automatically checked by https://t.co/YnG609tJqJ

[Royal Ballet School @RoyalBalletSch]

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