Richard

[Richard @Richard03514814]

@HeyBroadband @akscutt 6 days later, still no service. @HeyBroadband Any updates other than a blanket text message saying "The issue has been resolved..."? For the avoidance of doubt, it hasn't been resolved.

[Richard @Richard03514814]

@HeyBroadband - Internet's down yet again (Red link indicator this time). All my emails over the past month have been ignored when asking for your complaints procedure so I thought I'd try on here...

[Richard @Richard03514814]

@akscutt @HeyBroadband Interested to know how you get on this afternoon, I'm hoping as we both dropped offline at the same time maybe it'll be the same issue to resolve to get us both online again🤞

[Richard @Richard03514814]

@akscutt @HeyBroadband @akscutt - how are you getting on?

I've had no service for over 24hrs now but it's okay, I just got a call from technical support for an engineer to 'pop round' Friday - @HeyBroadband presume this means no internet till at least then. Splendid.

[Richard @Richard03514814]

@HeyBroadband @akscutt DM'ed you my customer reference and the active support ticket reference.

[Richard @Richard03514814]

@akscutt @HeyBroadband Yes, trusty High Wycombe where @HeyBroadband are down more often than not.