Richard Natoli

Pennsylvania licensed Realtor with Keller Williams Realty Group in Collegeville PA.

[Richard Natoli @RichardNatoli]

@JasonVitug @Chase And my call just dropped after waiting 2 hours and 16 minutes...they never answered.

[Richard Natoli @RichardNatoli]

@Eagle6Gear Any ETA on website coming back online?

[Richard Natoli @RichardNatoli]

@MarshaCollier @RoyAtkinson I always have loved #custserv and always will. It's a great way to connect with my fellow CX nerds.

[Richard Natoli @RichardNatoli]

@MarshaCollier @RoyAtkinson I really need to make more of an effort to be here every Tuesday (like the good ole days) #custserv I always enjoy the convos

[Richard Natoli @RichardNatoli]

@MarshaCollier @RoyAtkinson I am in total agreement. My only point to stress is they can get unfiltered view without actually doing the support themselves. JUst listen and see exactly what the customer experiences normally through #custserv

[Richard Natoli @RichardNatoli]

@RoyAtkinson @MarshaCollier So then why would they feel the need to do the #custserv themselves if they can sit with an experienced pro?

[Richard Natoli @RichardNatoli]

@stephaniethum @amoyal @MarshaCollier 100% agree! #custserv

[Richard Natoli @RichardNatoli]

@RoyAtkinson @MarshaCollier Nothing wrong with learning at all....if they can deliver service on-par with #custserv pros...and they can afford to take the time to upskill and maintain job knowledge.

[Richard Natoli @RichardNatoli]

@MarshaCollier It's the same in 1 critical regard. A CEO is not a #custserv professional trained in corporate guidelines and procedures. It is highly unlikely he/she can outperform an actual CS rep. Just like the coach.

[Richard Natoli @RichardNatoli]

@RoyAtkinson Certainly not fools to do #custserv but I question whether they have the right team supporting them and whether they are spending their time appropriately.

[Richard Natoli @RichardNatoli]

@amoyal Come on people...#custserv is NOT a prerequisite to the C-Suite unless you are a member of the custserv division. We don't assume all execs can do accounting.

[Richard Natoli @RichardNatoli]

@MarshaCollier To be fair, any Sr Exec that can't figure a better way to hear feedback (especially through a call center) than taking calls needs a better VP of CS

[Richard Natoli @RichardNatoli]

@GregOrtbach Remind me to tell you the story of the CEO of Vanguard taking calls to support #custserv and how that turned out..

[Richard Natoli @RichardNatoli]

@Hyken Ain't it a shame the phone call is now "old fashioned" in #custserv ?

[Richard Natoli @RichardNatoli]

Usually in #custserv you would ask the customer how they want you to reach them....no?

[Richard Natoli @RichardNatoli]

@ChrisStigall and just like that goodbye Tune In and hello Radio dot com

[Richard Natoli @RichardNatoli]

Let's keep in mind if you actively ask questions and build relations with customers you have less to predict. #custserv

[Richard Natoli @RichardNatoli]

@MarshaCollier @GregOrtbach Well that's good because I can't turn off the snark. #custserv #snarkhappens

[Richard Natoli @RichardNatoli]

@MarshaCollier @GregOrtbach I have committed to myself to get back into #custserv as I used to be in 2018. You'll be sick of me soon enough.