Hi @OctopusEnergy & @g__j joined back in Sept. Good until8th January when reported usage went haywire (6,000kwh/week!!)After 3 weeks your team decide meter needs replacing (but readings on it are normal). But cant agree a sensible calc for usage in interim - help!
@EastMidRailway Any chance of someone responding to my numerous emails regarding the delays/ cancellations on 4th January. Your Contact Charter email address has gone quiet on me despite promising to sort…..
@EastMidRailway You have missed the point here. Your Delay Repay site has altered so there is no “Strike Action” option for the reason for the claim. How do I claim for strike affected travel on Friday 2nd and Saturday 3rd? Emails from EMR seem to take forever to respond….
@RichardPoyser Hi Richard. If your journey is affected by strike and you looking for full or partial refund on a season ticket, you will have to claim it from the original place of purchase. Alternatively, please email Customer Relations team at [email protected]^SS
@EastMidRailway Hey - where is the “Strike Action” button on your Delay Repay form? Trying to claim for not travelling yesterday (season ticket holder).
@EastMidRailway Bad enough with the strikes, but when you do run trains is it too much to ask they are actually sometimes on time?? Last few weeks dreadful. 😡
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@StPancrasInt Hey @StPancrasInt Can you please alter the Dent clock to the correct time …..it is at LEAST 5mins slow…..not good in a train station. Thanks!