Richard Josey

A Pragmatic and practical ITSM professional, with a passion for realizing value and a focus on the benefits.

[Richard Josey @Richard_Josey]

@drakekin Excellent scheme!!! What was the inspiration?

[Richard Josey @Richard_Josey]

@drakekin Nice!!

[Richard Josey @Richard_Josey]

@drakekin Challenger? (Too raw still?)

[Richard Josey @Richard_Josey]

@drakekin @FenrisGames Disgusting!!! Good job!

[Richard Josey @Richard_Josey]

@drakekin Nice!

[Richard Josey @Richard_Josey]

@drakekin Skills

[Cherwell (Acquired by Ivanti) @Cherwell]

Presenting our #Clear2019 award winners:
- @Utilize_PLC
- @Imerys
- @UWMadison
- @chagn0n & @TheOnlyJohnH

Thank you to all of our customers who submitted. ❣️

[Richard Josey @Richard_Josey]

Think about customer and employee experience, front end and backend processes during your transformation #ClearConnect

[Richard Josey @Richard_Josey]

Platforms not products are key to digital transformation #ClearConnect

[Richard Josey @Richard_Josey]

@UkCherwell UX experience design best practices

[Richard Josey @Richard_Josey]

How do you create great UX? Rely on the industry and scientific research in this area for guidelines and principles #ClearConnect

[Richard Josey @Richard_Josey]

Form filling and information consumption are different activities.
They require different UI principles.
Single column for input works best #ClearConnect

[Richard Josey @Richard_Josey]

AI is probably the most overhyped technology at the moment. It does the boring repetitive stuff well!
#ClearConnect

[Richard Josey @Richard_Josey]

Automation and reduced time to resolve is about improving service not reducing headcount. Josh Turpen #ClearConnect

[Richard Josey @Richard_Josey]

@MariaBWing @UkCherwell The session on virtual agent is my key session today!

[Richard Josey @Richard_Josey]

Interesting view on use of platforms to drive digital transformation

[Stephen Mann @stephenmann]

A #CEO's view of #digitaltransformation
#ClearConnect

[Stephen Mann @stephenmann]

On my way to #ClearConnect - looking to learn some new things
#ITSM

[Marilyn Birt BSc, IACCM @MazBirt]

Search out the true collaborators but don't drag the Techies to workshops to become people person #cmsgconf2019 @BCS_CMSG #humanops

[Richard Josey @Richard_Josey]

If you don't look, you don't see, ignorance is bliss! How to do configuration management #cmsgconf2019

[Richard Josey @Richard_Josey]

If you're doing more than once a quarter, you're doing management not governance! @jimbofin #cmsgconf2019