Rick John Henry

Permanently disappointed.

[Rick John Henry @RickJohnHenry]

@binge_help Hi - can't sign in, keep getting this error. TV wants to reauthorise, app too. What can I do to sign in?

[Rick John Henry @RickJohnHenry]

@flyPAL Kindly prompt the concerned office to make the necessary changes. Otherwise please give reasons for the delay. Do your job! #flypal #neverflypal #emptypromises #badcustomerservice

[Rick John Henry @RickJohnHenry]

Still no effort from @flyPAL to rectify a flight they have cancelled. Social Media team unwilling to assist and follow up within their own organisation. #flypal #worst #airlinecomplaints #airlinefail #badcustomerservice #FAIL

[Rick John Henry @RickJohnHenry]

@Travel_Up Please respond to DMs. I shouldn't have to comment on your posts to get your attention.

[Rick John Henry @RickJohnHenry]

@flyPAL If you had taken the time to read the complaint, you would know that the adjustments are pending on YOUR side. Communicate within your organisation to resolve it. #flypal #philippineairline #scammers

[Rick John Henry @RickJohnHenry]

Imagine being unable to communicate within your own organisation? #powerless #useless #flypal #neverflypal #pointlessjobs #badcustomerservice

[Rick John Henry @RickJohnHenry]

Again @flyPAL completely missing the point. Agent has made numerous contact attempts. Asking for internal comms between social team and team responsible for reissuing agency tickets to escalate.
https://t.co/WqOEMQap5H
https://t.co/jlRMQR1cUV
#flypal #neverflypal #airlinefail

[Philippine Airlines @flyPAL]

@RickJohnHenry We suggest to directly communicate with your issuing agent as they are in the best position to make necessary adjustments on your booking. Thank you. (2/2)

[Rick John Henry @RickJohnHenry]

I've never been treated with such disdain and ineptitude as the service experience with @flyPAL. Imagine having a #customerservice team online that cannot provide help to customers. Avoid at all costs.

[Rick John Henry @RickJohnHenry]

In theory the flights are confirmed, but without authorisation the travel agency cannot reissue e-ticket for @flyPAL. Therefore, I cannot apply for a visa and in the meantime, this is the situation. And no-one within the airline will act.

[Rick John Henry @RickJohnHenry]

A travel agency can only call an airline's dedicated travel agency line, so @flyPAL's advice was incorrect. In addition, So clueless that they don't know their own departments, and so powerless they cannot even follow up internally within their organisation.

[Rick John Henry @RickJohnHenry]

After asking for details piece by piece, taking two days of DMs in order to establish the correct details and the problem, @flyPAL social media team's best advice was for the travel agency to call their Reservations team.

[Rick John Henry @RickJohnHenry]

Countless emails and calls to @flyPAL from the travel agency, the airline continuously has stalled and said phone us back in a couple of days if not resolved. For a month. So I decided to talk to their social media team about a resolution.

[Rick John Henry @RickJohnHenry]

The travel agency offered the new flight schedule and proceeded to rearrange the flights as normal. That was a month ago. The travel agency has since been waiting for @flyPAL to give authorisation to reissue the flight tickets. For a month.

[Rick John Henry @RickJohnHenry]

After booking flights on @flyPAL through a travel agency, the airline proceeded to cancel this flight schedule and instead move it to another day. Inconvenient, but fine I will rearrange my holiday leave, accommodation and budget.

[Rick John Henry @RickJohnHenry]

Once again, completely let down by @flyPAL. After trying to take the conversation private to disguise their awful #customerservice, still nothing is resolved.

[Rick John Henry @RickJohnHenry]

@Travel_Up @AdamCheek10 The timestamp you see is Australian time.

[Rick John Henry @RickJohnHenry]

Wow, @Travel_Up customer service beyond useless.
https://t.co/jq9k4w0Fk1

[TravelUp @Travel_Up]

@RickJohnHenry @AdamCheek10 Hi Rick. I am sorry to hear about your situation, please DM your booking details. Thank you

[Rick John Henry @RickJohnHenry]

@Travel_Up @AdamCheek10 They haven't though. There's no response. And I sent the DM yesterday at 12pm. Wake up.

[Rick John Henry @RickJohnHenry]

@Travel_Up @EL_AL_AIRLINES https://t.co/NDKSHyNnJc

[Rick John Henry @RickJohnHenry]

Wow, @Travel_Up customer service beyond useless.
https://t.co/jq9k4w0Fk1