@JioCare@reliancejio I am writing this as a final resort after 6 years of patience.
I've been facing poor network coverage at my home since 2020. Now in 2026, despite being a loyal customer, I am stuck with a "dead end" escalation path and unisable service.#JioDown
(1/6)
@JioCare@reliancejio This has caused significant mental stress and disruption to my work. I am not asking for miracles, just the service I pay for. I need a competent authority to look into this, not another "ticket raised" response.
Please intervene @DoT_India@TRAI
@JioCare@reliancejio My phone shows LTE+ (5g when I'm standing outside, on the road), yet the audio is robotic bleeps and bloops before cutting out. The onscreen indicator do not match the ground reality.
I've been reporting this for years and zero resolution.
(5/6)
Fast forward to today (Jan 3), I called support again, but the call dropped mid conversation not because I hung up, but because the network is just that poor. Attached is the call log. Ironic I cant even maintain a connection long enough to report that I have no connection.
(4/6)
@JioCare@reliancejio During that call on dec 13, I dealt with an executive named Suraj(a malayali from the Blr office of jio) who was dismissive and unhelpful. "Can't help" he said.
Today I called again and the response was the same script and then the call dropped, ironically proving my point.
(3/6)
@JioCare@reliancejio For the past 5-6 years, I've raised complaints about slow internet and call drops. No resolution.
On Dec 13 2025, I called 198 again. The result? Zero solutions. L2 support refused to escalate, saying they can "only take complaints."