@vueling hello, my friend has now been waiting since Friday for her luggage to arrive in Barcelona after one of your agents left it in Copenhagen. I can see it is now at El Prat terminal 1 but none of your agents seem willing to actually locate it and send to my address!
@vueling I need this luggage to arrive at my apartment in Barcelona. I need this luggage to arrive at my apartment in Barcelona today at the very latest. My friend has zero clothes and Vueling has been zero helpful. This is literally your mistake
@vueling What I need is for someone from the airline to be a little more proactive and go and physically collect the luggage instead of telling me it will take up to 36 hours for them to do anything! Please advise! This is not good enough
@vueling We already opened this on Friday. I spoke to your agent yesterday who confirmed the flight time and number is arrived last night. Yet, the agent today has zero information about the status. I can see it literally in El Prat right now as I type this.
I’ve had 2 phone calls, the first one confirmed that the luggage arrived last night and the second one was absolutely useless as the agent refuses to speak to the airport to locate the luggage! Sending an email an email is NOT sufficient ESPECIALLY after waiting 2 days
Absolutely dreadful service. The only solution the agent offered was asking if I have AirTags. The onus is not on the customer, this is your mistake. The luggage has AirPods so I know the bag is waiting at terminal 1, yet your agents refuse to do anything!
@lpoolcouncil why are my neighbours allowed to contract an extremely loud roofing company on a sunday morning at 8am? Absolutely ridiculous and selfish in a quiet residential street . This is day two of being woken up on a weekend.
@mrs_karlina Aren't you a travel editor? So I assume you fly often and it's less of a one-off treat for you. Not everyone is aware if they don't fly often. You're in danger of sounding rather privileged and elitist