@TK_HelpDesk@TurkishAirlines
* The extra-legroom seats were a separate paid ancillary purchase and were not part of the original ticket issued by Carlton Leisure. Just do the right thing and give us our seats back itโs not difficult!
@TurkishAirlines are an absolute disgrace of a company, first and last time I travel with this shambles of a company! Booked extra leg room seats only to find they kindly sold them to some other cunt without even informing me. Seats have been booked since January ๐ก
@TK_HelpDesk@TurkishAirlines
* 11 January 2026 โ We subsequently selected and paid separately for extra-legroom seats directly with Turkish Airlines.
* The seats were therefore purchased after the tickets had already been issued.
@TK_HelpDesk@TurkishAirlines For clarity, the chronology is as follows:
* 10 January 2026 โ Our travel agency, Carlton Leisure, issued our flight tickets. The itinerary confirmation clearly shows the booking and ticket information.
@TK_HelpDesk@TurkishAirlines youโre absolutely ruining what is meant to be our holiday of a lifetime which weโve worked extremely hard to save up for.
@TK_HelpDesk@TurkishAirlines received an absolutely pathetic excuse of an email. Trying to pass the blame onto the 3rd party when itโs actually your fault and cock up! Just sort it out and reinstate our seats we booked back in January!
@TK_HelpDesk@TurkishAirlines still waiting for a response to our issue! Complaint reference TK-15242979. Please sort your issue out! Reinstate our original booked seats! Your slogan of โyour journey starts hereโ makes me laugh โyour nightmare starts hereโ would be more fitting๐ก
@TK_HelpDesk@TK_HelpDesk@TurkishAirlines your response saying you will respond within 14 days is unacceptable! This issue needs to be resolved immediately. How is it possible to take our money and re sell the seats we specifically booked!!
@TurkishAirlines Paid for specific seats in Jan, @TurkishAirlines gave them away to someone else without telling us, kept our money, and now customer service says 'too bad'. Unacceptable consumer abuse for our October flight. Look into PNR TC8V3Q immediately.
@TUIUK please can you update me on the below. I have requested this to be passed to senior staff and for a formal complaint procedure to be sent. I am yet to receive anything. Thanks