Rob

[Rob @Robski70]

@OmerAkkus_0 @helstech Thanks!

[Rob @Robski70]

@sabrititi @helstech Thanks!

[Rob @Robski70]

@Meta some idiot hacked our business fb page and the ad account. Now 5 weeks on, fb still can't recover it. We don't advertise. The customer service has been appalling!

[Rob @Robski70]

@ShopifySupport @Shopify @ShopifySupport @Shopify today is day 12 of absolutely 0 progress. The issue hasn't been fixed. We can't sell. This should be a warning to those who consider it as an option!

[Rob @Robski70]

@Shopify 7 days ago, I opened a ticket, which couldn't be solved by the first line of customer support. It had to be escalated. I followed up a few days later, but was told that it's being dealt with. And still nothing. Literally can't start selling because of it.

[Rob @Robski70]

@ShopifySupport so, now it's been 9 days and still nothing! What sort of support is this? To make your client's life as difficult as possible type? @Shopify

[Rob @Robski70]

@ShopifySupport @Shopify
Day 10 comes and still not a single word back from shopify's support. 10 days!

[Rob @Robski70]

@ShopifySupport but it's been 7 days and there's absolutely nothing you can tell me?! 'our team will respond...' isn't a reply you should even consider providing to a paying customer! it could be the next two weeks with nobody able to tell me anything. absolutely UNACCEPTABLE!!

[Rob @Robski70]

@ShopifySupport this is the ticket I opened on Sat. 68582173.

[Rob @Robski70]

@ShopifySupport No updates. No way to contact the support. Absolute rubbish! And it's exactly the same as last time.

[Rob @Robski70]

@ShopifySupport @Shopify Just sent you a DM.

[Rob @Robski70]

@Shopify has been so disappointing! 2 weeks for a ticket to not move one bit. I had to open 3 other tickets to find out...that nothing is being done. The level of incompetence is staggering! I can't build a shop. Well done!

[Rob @Robski70]

@usertesting - how long does it usually take you to revert to a business who asked to use your product? Is it part of your sales process to make me wait as long as possible?

[Rob @Robski70]

@FreeNow_PL What a disappointing service. I pre-booked a pickup and it was confirmed. Whilst I was waiting and the taxi was already late it still showed it as booked. Much later the update changed. Luckily, @Uber turned up minutes later!

[Rob @Robski70]

@IKEAPolska Once you come to understand what 'customer service' means, perhaps you'll be a better business. A complete dissociation of the problems you/your service creates. Not even one word of apology! Only in Poland.

[Rob @Robski70]

Why do people in Poland put up with the below expections banking service is beyond me!

[Rob @Robski70]

@ING__Polska In total, I have 5 bank accounts across 3 countrie and unequivocally say the serive you provide is shockingly bad. And you dare charge prices for services that are free in most other countries!

[Rob @Robski70]

@ShopifySupport Have sent you a DM.

[Rob @Robski70]

@Shopify dealing with your ongoing incompetence again. "The address on the document you submitted does not match the address below." How could it match our business address IF you asked for 'Upload a copy of a utilities bill that clearly shows the individual's address.'???!!!

[Rob @Robski70]

@ShopifySupport Get to the chat page 'Please select a store to get support.' Do that and it takes me right back to this page.

[Rob @Robski70]

@Shopify Why is it impossible to contact support????? The CTA on the page says contact support and it just takes me back in a mad loop back to the page I stared with?!

[Rob @Robski70]

We don't sell shoelaces from my home garage!