Roger Dooley

Author of The Persuasion Engine (May '26), Friction & Brainfluence, keynote speaker, marketing futurist, Forbes contributor, Neuromarketing, Behavioral Science

[Roger Dooley @rogerdooley]

Why was American Airlines the last of the major US airlines to eliminate bumping ticketed passengers from overbooked flights? https://t.co/4C5leBAWSs

[Roger Dooley @rogerdooley]

I'm on the @eComOneHQ podcast with Richard Hill - great conversation about friction, persuasion, AI, and more: https://t.co/bVKxKOjUKm

[Roger Dooley @rogerdooley]

@nsedef Saves time for both staff and customer. Less exercise than walking to the back of a gigantic store for a hose bibb, though.

[Roger Dooley @rogerdooley]

@Frank_Strong No easy answer in the US at this point. Ideally, Medicare for all. But with private equity-driven costs, the budget would bust. Maybe a 1-2 year COBRA subsidy for entrepreneurs to keep them from being stuck because of insurance.

[Roger Dooley @rogerdooley]

Imagine how many more startups we'd have in the US if a person could quit a big company job without having to worry about how to get/afford health insurance.

[Thom Singer, CSP 🌟 @thomsinger]

We have to do something about health care in the United States for those not working for big companies. I don't think entrepreneurship is really winning if so many are being left behind if they are not financially well off.

[Roger Dooley @rogerdooley]

Here's the source, @RB_magazine: https://t.co/RM6rnHa9ju

[Roger Dooley @rogerdooley]

Would you pay to have movie theater food delivered to your home? It's now a multi-million dollar business. What's next, airplane food delivery? Why not buy from an actual, you know, restaurant that specializes in making great food?

[Roger Dooley @rogerdooley]

Ever been frustrated an "on time" flight that leaves in two minutes but there's no aircraft in sight? @United CEO Scott Kirby has a way to fix that breakdown in trust. New Brainfluence Brief: https://t.co/yz2ZpMgmHg

[Roger Dooley @rogerdooley]

@tom_peters Is Human Resources worse that the term it replaced, Personnel? I'm sure someone thought it would be more, well, human...😄

[Roger Dooley @rogerdooley]

Always an interesting conversation when @Hyken is part of it! tune into our short but lively discussion of AI and customer experience.

[Shep Hyken @Hyken]

Excited to have @rogerdooley back on Amazing Business Radio to talk about his new book, The Persuasion Engine!

We dive into AI, marketing, and how technology can predict customer preferences for a better experience. Tune in now!

https://t.co/FCV9zK95pV #customerservice #customerexperience #CX

[Shep Hyken @Hyken]

Excited to have @rogerdooley back on Amazing Business Radio to talk about his new book, The Persuasion Engine!

We dive into AI, marketing, and how technology can predict customer preferences for a better experience. Tune in now!

https://t.co/FCV9zK95pV #customerservice #customerexperience #CX

[Thinkers360 @thinkers360]

Two Questions That Fix Patient Experience And Customer Experience https://t.co/z5f1QiCVBe via @rogerdooley of Roger Dooley on @Thinkers360 #CustomerExperience #Management #Marketing 📣 AI Expert? Get certified at Thinkers360: https://t.co/eVolB9Vzw8

[Roger Dooley @rogerdooley]

@IsraelOmisakin @Hyken Well said, Israel!

[Roger Dooley @rogerdooley]

Nobody knows customer experience better than Shep @Hyken - tune into our conversation about how AI can predict customer emotional responses and behavior - BEFORE your new policy blows up in your face!

[Shep Hyken @Hyken]

On this week’s episode of Amazing Business Radio, I sit down with @rogerdooley, keynote speaker and author of The Persuasion Engine.

Roger shares how AI and neuromarketing tools help businesses predict consumer behavior, measure emotional reactions, and avoid costly CX mistakes. We discuss how AI often outperforms humans in anticipating customer responses today, and why managing expectations is foundational to how customers judge their experiences.

Plus, he shares actionable insights from The Persuasion Engine. Tune in! 

https://t.co/Crnum0o85k #AI #customerexperience

[Roger Dooley @rogerdooley]

Here's the event link: https://t.co/cor4h5hJK4

[Roger Dooley @rogerdooley]

I’ll be speaking at the 10th Business & Philanthropy Forum and inaugural AI for Good Summit in Singapore this November. AI is more than automation, it’s changing how accurately we can predict how real humans will react. #BPF2026 #AIforGood

[news view @news_view]

#RiverCruiseNews Insight:
Celebrity Takes On Viking In A River Cruise Showdown

via @Forbes @rogerdooley @CelebrityCruise @viking #cruise #rivercruise #showdown

https://t.co/bOy2TOC8Im

[Roger Dooley @rogerdooley]

How AI is Changing Neuromarketing Forever with Roger Dooley https://t.co/ryrYqouO2D - great conversation with @DrJustinKennedy

[Roger Dooley @rogerdooley]

Istanbul in September! I'll be speaking at IGEXX 2026, where thousands of e-commerce and e-export leaders gather from around the world.
If you'll be at IGEXX ISTANBUL GLOBAL E-EXPORT SUMMIT, let's connect. 📍 Haliç Congress Center, 3-5 September.

[Roger Dooley @rogerdooley]

@rorysutherland Love this. In a previous life, I was a project manager. This makes total sense, like a Gantt chart for cooks.