Gunda Rohit

#UX #UserExperience #CustomerExperience #UXResearch #Empathy

[Gunda Rohit @RohitGunda]

@AmazonHelp Have some popcorn ready. You'll love your experts' chat.

[Gunda Rohit @RohitGunda]

@amazon @amazonIN I always admired what @JeffBezos built but today it's just nothing unfortunately. Earth's most customer centric company cannot have a single CS expert handle a chat. 12 people transferred chats without even handling 10 responses. So amazed!

[Gunda Rohit @RohitGunda]

@AmazonHelp Your expert team of customer support is so effective that 10 people transferred the chats without even knowing what the concern is. What a quality @AmazonHelp @amazon @amazonIN !! Shall I share the snapshots here? You'll love them

[Gunda Rohit @RohitGunda]

@amazonIN's new cheating. Missing items in the order and they reimburse only 50% of it. Customer care puts you on hold forever. @amazon

[Gunda Rohit @RohitGunda]

@AmazonHelp It's the same response I got. Read my comments above

[Gunda Rohit @RohitGunda]

@AmazonHelp 🙏

[Gunda Rohit @RohitGunda]

@AmazonHelp

[Gunda Rohit @RohitGunda]

@amazonIN @amazon

[Gunda Rohit @RohitGunda]

@amazonIN @amazon 4. Take the promise of getting the missing items reimbursed only up to whatever % they wish to on the actual costs
5. Escalate to levels above
6. Raise investigation tickets and wait for 4 to 5 working days for resolution

[Gunda Rohit @RohitGunda]

@amazonIN @amazon This scam-attempt required public attention until resolved. Here is what you can try:
1. Place an order for Split AC on @amazonIN
2. Receive the item with missing parts
3. Call customer care to spend 60+ minutes for multiple levels of @AmazonHelp to understand

[Gunda Rohit @RohitGunda]

@CommissionrGHMC @GHMCOnline @TelanganaCMO @GandhiArekapudi we can't breathe at all from hitec city to Kukatpally stretch due to heavy burning every single day. What should we do? #hyderabad #pollution #ghmc

[Gunda Rohit @RohitGunda]

@nsitharamanoffc @nsitharaman why aren't prominent temples accepting digital payments? All the accountability and strict scrutiny only to the employees? #IT #IncomeTax #payments #digitalIndia

[Gunda Rohit @RohitGunda]

@HYDTP @CYBTRAFFIC did you ever think of resolving the travel bus congestion everyday after 9pm in #kphb or #kukatpally? @GandhiArekapudi @mkrkkpmla

[Gunda Rohit @RohitGunda]

@MyntraSupport I didn't get any response

[Gunda Rohit @RohitGunda]

@myntra @MyntraSupport can someone help me with an order? I am looking for someone (not a robot or people who use robotic templates) who will have some capacity to solve the issue.

[Gunda Rohit @RohitGunda]

@tgspdcl I don't think there's anything you'd do to address these concerns. It is always the same and it's happening almost everyday including #now

[Gunda Rohit @RohitGunda]

@tgspdcl Constant power fluctuations are damaging household electrical items. Is there really no proper solution? Consumers suffer losses, while there is zero accountability.
#telangana #hyderabad #electricity

[Gunda Rohit @RohitGunda]

@GHMCOnline @CommissionrGHMC @gadwalvijayainc
#GHMCelections

[Gunda Rohit @RohitGunda]

Isn't there anyway you can curtail the loud speakers used by the street hawkers? @GHMCOnline @CommissionrGHMC @cyberabadpolice @TelanganaPolice #Hyderabad #Telangana

[Gunda Rohit @RohitGunda]

Should we not have Fitness, Insurance and other documents shown upfront by the ticket booking aggregators too? @redBus_in @abhibusIN @makemytrip @goibibo @nitin_gadkari @OfficeOfNG #Busmishap #BusAccident @TelanganaCMO