London based northerner in disguise, works in a chocolate factory, sunday roast fanatic, follower of politics, shamefully slightly obsessed with reality TV!
@SW_Help OK. And what will happen with that feedback? I would never speak to a customer /another human asking for help the way your member of staff spoke to me today.
@SW_Help A faulty gate wouldn't open so I asked help from your team. I showed my ticket but was refused entry until I produced my railcard resulting in me missing my train (and nursery pick up). Why do you train staff to speak so rudely to customers instead of help them?
@Europcar_UK trying to add an additional driver to rental but being told have to go into 1 of your branches which isn't possible. Previously we just had to scan our driving license & send to you. Additional driver has an account / profile with you. Please can someone help?
@AvantiWestCoast booked tickets weeks ago for trip to london this coming Monday. Today received email that return train cancelled and will cost additional £99 to book onto another train. Put on hold for an hour when tried to call @thetrainline Please can someone help us?
@thetrainline booked tickets weeks ago for trip to london this coming Monday. Today received email that return train cancelled and will cost additional £99 to book onto another train. Put on hold for an hour when tried to call. Please can someone help us.
@stephanieboland I know - apparently it's up to each NHS Trust whether they allow babies / children in. Seems completely bonkers to me that there isn't a national approach!
@stephanieboland Glad your centre enables women to bring their newborns with them. I was turned away and I really worry for those who don't have someone to leave their baby with or find it hard to be separated from them!
@stephanieboland Given the weather forecast this weekend, I could probably have a Bing version of this aricle to you by Monday. You can have it as a birthday present ;)