@thameswater £110/month for rates is scalping. Every second I spend on the phone with you takes a year off my life. One day you'll be nationalised and replaced with something resembling a competent service.
@thameswater customer service is beyond useless, it's laughable. 3 visits to install a water meter. Each time the guy cannot do it. The last guy says he will deem it unmeterable, that's how impossible the access is. I call up and there's no record. Money grabbing time-wasters