Claire Rooks-Byron

[Claire Rooks-Byron @Rooksy]

@ChelsChris03 @SkySportsPL Completely agree and just said the same. Sky condoning this and all his behaviour having him continue to commentate. Spitting at kids should have been enough.

[Claire Rooks-Byron @Rooksy]

@JoshMalina Already decided we are not visiting the USA for at least 4 years, but these stories just solidify our decision.

[Claire Rooks-Byron @Rooksy]

@MrStephenHowson He needs to learn the difference between deserved and should have. All the opportunities to score, ref in their pocket. Failed! Wind your neck in Pound shop Pep!

[Claire Rooks-Byron @Rooksy]

@British_Airways I hope #SeanDoyle is happy with this, bragging about profits when most of that is probably money owed to previous customers.

[Claire Rooks-Byron @Rooksy]

@British_Airways your customer relations team are a joke. Submitted a complaint 42 days ago and apparently am still in a queue. How many complaints do you have? It is not acceptable to leave people uninformed and out of pocket for so long and without a means to contact the 'team'

[Claire Rooks-Byron @Rooksy]

@British_Airways Wow you realise what a ridiculous statement that is? We can't call you because your poor customer service, overselling and cancelling flights means you have too many claims to talk to those very people you have let down.

[Claire Rooks-Byron @Rooksy]

@British_Airways Ok please provide details of a contact I can speak to, not email, to bring this to a conclusion.

[Claire Rooks-Byron @Rooksy]

@British_Airways Simply an unacceptable response. There is no one I can speak to. 4 months is ridiculous. What exactly is the point of thus feed if customers can't get help?

[Claire Rooks-Byron @Rooksy]

@British_Airways Still waiting for a resolution from customer relations 4 MONTHS after raising the claim. HOW IS THIS ACCEPATBLE. You are holding my refund hostage which is a disgrace.

[Claire Rooks-Byron @Rooksy]

@cpeedell @AllisonPearson Thank you for this. Appalling to infer any cancer patient is a lesser human. As a cancer patient who is no longer in active treatment I find this kind of language used not only by the media but by charities wrong. I am not a "survivor" or "brave". It's not a war, it's my life.

[Claire Rooks-Byron @Rooksy]

@British_Airways Another week goes by and another holding email from "customer relations". When will I ever get an answer to this complaint! The worst airline going! At least you know what to expect from Budget Airlines. You are worse, but profess to be better!

[Claire Rooks-Byron @Rooksy]

@BBCNews If this is available it should be given to every existing breast cancer patient immediately. There is no reason except pharmaceutical profiteering not to do this. Prevention is always better than cure and I am sure will save the NHS millions.

[Claire Rooks-Byron @Rooksy]

@British_Airways As my post says I did 42 days ago. Having been told they would contact me directly and still they haven't or responded to my complaint. How is 42 days acceptable to wait for a response?

[Claire Rooks-Byron @Rooksy]

@AlternativeMUFC Well if I wasn't depressed before, I am now! 😭

[Claire Rooks-Byron @Rooksy]

@mufcshirts It's pathetic. Why must we all suffer. Bloody silent now though isn't it?!?! Famous atmosphere my arse!

[Claire Rooks-Byron @Rooksy]

@British_Airways Seems to me contact is to tell customers you are busy as that is all I get from Customer Relations to. Just don't overbook flights and maybe you wouldn't be so busy all the time.

[Claire Rooks-Byron @Rooksy]

@British_Airways can you please explain how there is no way to speak to a person when you have a complaint? I have been told to wait at least 28 days for a response & can't speak to anyone as there is no number for customer relations. How is that customer relations then? POOR BA!

[Claire Rooks-Byron @Rooksy]

@British_Airways Great to see Kelly is adopted the standard BA stance of ignoring the customer.

[Claire Rooks-Byron @Rooksy]

@British_Airways And this will help resolve the issue or do absolutely nothing and I will continue to be ignored by "customer relations"? I think we know the answer to that.

[Claire Rooks-Byron @Rooksy]

@British_Airways How is that acceptable? And how is 28 days reasonable. If I owed BA money I am sure you wouldn't wait 28 days to receive it. How can a customer not speak to customer relations? It's nonsense. But now what I expect from BA.