David Ross

Sr. Technical Product Manager & Software Developer - Global Medical Response

Building Agent-driven AI platform for CRM, sales & service

Opinions are my own.

[David Ross @RossDavidT]

Tesla FSD -

Amazing video of Tesla FSD (Supervised) backing in reverse navigating a narrow cliff road. There is no other car in the world that you can purchase today that has this same level of autonomy.

[Tesla Aaron L @TeslaAaronL]

FSD is absolutely jaw-dropping.

You’ve never seen anything like this.

It reversed for a full 7 minutes… right on the edge of a cliff.

Credit: Douyin AE68 & 卢23
Source video: https://t.co/YRFDJuGpvV

[David Ross @RossDavidT]

AI Agent Management -

I recommend reading this and I think it is accurate on many levels. I am already seeing this slowly take place, and we all need to evolve our roles around AI agents and agent management. Agent system design and management are key to successful agent orchestration.

[Zeb Evans @DJ_CURFEW]

Today we reduced headcount by 22%. The business is the strongest it's ever been. So I think it's important to be direct about what I'm seeing and why.

First, I made this decision and I own it. I did it because the way to operate at the highest level of productivity is changing, and to win the future, ClickUp needs to change with it.

Second, this wasn't about cutting costs. Most savings from this change will flow directly back into the people who stay. We'll be introducing million-dollar salary bands. If you create outsized impact using AI, you'll be paid outside of traditional bands.

Most importantly, I have the deepest gratitude for those affected. We're doing this from a position of strength specifically so we can take care of people properly. Everyone affected receives a package aimed at honoring their contributions and easing the transition.

I only see two options: wait for this to play out gradually in the market or be honest about what I'm seeing and act proactively.

THE 100X ORGANIZATION
The primary change is that we're restructuring around what I call 100x org. The goal is 100x output. The roles required to build at the highest level are fundamentally different than they were a year ago.

Incremental improvements to existing systems won't get us there. We need new ones. That means creating enough disruption to rebuild rather than iterate on what's already broken.

The common narrative is that AI makes everyone more productive. It doesn't. Many of the workflows of today, if left unchanged, create bottlenecks in AI systems.

These roles will evolve. But waiting for that to happen naturally means falling behind now.

The 100x org is actually heavily dependent on people - infinitely more than today. This is only possible with 10x people that have embraced and adopted new ways of working.

THE BUILDERS, AGENT MANAGERS, AND FRONT-LINERS

— THE BUILDERS: 10X ENGINEERS
I don't think most companies have internalized what's actually happening with AI in engineering. The common narrative is that AI makes all engineers more productive. That may be true in isolation, but at an organization level - that is the farthest thing from reality.

Here's what we've validated recently at ClickUp: the great engineers, the ones who can orchestrate, architect, and review, are becoming 100x engineers. They're not writing code. They're directing agents that write code. The skill is judgment.

AI makes the best engineers wildly more productive, and everyone else using AI slows these engineers down.
Think about it - the bottlenecks are (1) orchestration - telling AI what to do, and (2) reviewing - what AI did. Everything is leapfrogged and no longer needed.
So who do you want orchestrating and reviewing code?

And how do you want your best engineers to spend their time?

If your best engineers are spending time reviewing other people's code, then this is inherently an inefficient bottleneck. These engineers can review their agent's code much faster than reviewing human code.

The new world is about enabling your 10x engineers to become 100x.

The wrong strategy is to push every engineer to use infinite tokens. Companies doing this are celebrating 500% more pull requests. But customer outcomes don't match the volume of code being generated.

I call this the great reckoning of AI coding, and every company will face this soon if not already.

More code is just another bottleneck to the best engineers, and ultimately to your company's impact as well.

— THE BUILDERS: 10X PRODUCT MANAGERS
Product management and design roles are merging.

Designers that have customer focus, become more like product managers.

And product managers that have intuition for UX become more like designers.

The bottleneck of user research is gone. It takes us just one mention of an agent to kickoff research and analyze results.

The bottleneck of product <> design iteration is also gone. The product builder iterates on their own, along with agents and skills that ensure alignment with quality and strategy.

Also controversial today - I believe that the wrong strategy is to have your PMs shipping code - that just introduces another bottleneck that the best engineers will waste their time on.

To be clear, PMs should be coding but they should do this in a playground to iterate, validate, and scope. That code should not go to production.

Everything outside of managing systems, orchestrating AI, and reviewing output becomes a bottleneck.
That's why the other roles that are critical along with these are the systems managers (to reduce bottlenecks) along with a bottleneck you can't replace - customer meeting time.

— THE SYSTEM MANAGERS
Ironically, the people that automate their jobs with AI will always have a job. They become owners of the AI systems - agent managers. We have many examples of these people at ClickUp.

The underlying systems in which we operate are absolutely critical to get right. I think most companies are delusional to think they can iterate on existing systems and compete in this new world.

You must create enough disruption so that old systems are deprecated entirely. If there's any definition for 'AI native' that's what it is.

— THE FRONT-LINERS
In a world that will become saturated with AI communication, the human touch will matter more than anything to customers.

This is a bottleneck that you shouldn't replace - even when agents are high enough quality to do video meetings.

One-on-one meeting time with customers is something that shouldn't be automated. The systems around the meetings should be - so that front-liners spend nearly 100% of their time with customers.

REWARDING 100X IMPACT
In a world where companies are able to do so much more with less, where does that excess money go?
In our case, much of the savings in this new operating model will flow directly back to those that enabled it.

We must reward people that create productivity accordingly. This aligns incentives on both sides. Plus, in a world where your best people create 100x impact, you can't afford to lose them.

You should aim to retain these employees for decades. The context they have and their ability to efficiently orchestrate and review will be nearly impossible to replace.

Compensation bands of today should be thrown out the door. We're introducing $1 million cash/year salary bands with a path available to nearly everyone in the company if they produce 100x impact by creating or managing AI systems.

THE FUTURE
Nearly every company will make changes like these. The ones that do it proactively will define what comes next.

The future is not fewer people. It's different work, new roles, and better rewards for those who embrace it. We're already seeing entirely new roles emerge, like Agent Managers, that didn't exist a year ago.

ClickUp is positioning to lead this shift, not just internally, but for our customers too. I've never been more certain about where we're headed.

[David Ross @RossDavidT]

AI News-

Enterprise agent orchestration with Google’s Gemini Enterprise Agent Platform, keeping long running context for agents and enterprise level guardrails are two areas I want to explore more.

[David Ross @RossDavidT]

Ok, this is just a little cool 😎

[NASA @NASA]

We're building a Moon Base!

@NASAMoonBase will serve as a habitat where astronauts live and work during long-term science missions.

Join us at 2pm ET on Tuesday, May 26, for a live news event where we’ll share updates on our lunar exploration plans: https://t.co/IJXA7xYwju

[David Ross @RossDavidT]

Congratulations to the entire @Tesla team. What a run it has been. I never owned a Model S, but I still recall my good friend having his Model S delivered on a flatbed truck to his house in Northern California. We were all amazed, and the first time you feel that Tesla speed, wow. I have my Model 3 and my wife the 2026 Model Y both with FSD activated.

[Franz von Holzhausen @woodhaus2]

After nearly 18 years I can stop working on Model S and X. We put so much love into these products, but will continue to pour that into the future products. Thanks to everyone who believed in and supported these cars through the years. We strived for the best and will never stop. Saying goodbye to something great and making room for something even greater!

[David Ross @RossDavidT]

Congratulations to the entire @Tesla team. What a run it has been. I never owned a Model S, but I still recall my good friend having his Model S delivered on a flatbed truck to his house in Northern California. We were all amazed, and the first time you feel that Tesla speed, wow. I have my Model 3 and my wife the 2026 Model Y both with FSD activated.

[David Ross @RossDavidT]

AI-

I believe this is largely true. I already see productivity increasing greatly with the AI tools I use daily. From dev work to business workflows, LLMs and Agents are assisting and automating repetitive daily processes.

[David Ross @RossDavidT]

Tesla FSD-

Looks like it’s game on to see who can keep the longest FSD streaks. Tesla has put a counter front and center on the left side of the screen. We are now seeing Tesla really put autonomous driving and RoboTaxi in the spotlight.

[Sawyer Merritt @SawyerMerritt]

Well this is new. FSD V14.3.3 has a live counter right on the main screen that shows how many miles you’ve driven on FSD since your last intervention.

It resets back to zero when you disengage (shown below):

[David Ross @RossDavidT]

Tesla FSD -

Great recap posted by @niccruzpatane about Elon Musk in a recent interview discussing the direction Tesla FSD is going , and where it is now. He also explains that when you’re in the car and FSD is doing the driving, it almost feels sentient. I can vouch for this with three years of almost 100% FSD driving.

[Nic Cruz Patane @niccruzpatane]

Elon Musk in a new interview this morning on Tesla FSD:

"In terms of having self-driving be ubiquitous, I think we’re making steady progress. The Tesla Full Self-Driving software, which is really just AI and cameras, we don’t use radars or LIDAR or anything like that. It’s really trying to drive the car in the same way that a human drives the car, primarily with vision and with a biological neural net. We take the same approach with our vehicles, which is a digital neural net and cameras.

I expect this approach to ultimately be at least an order of magnitude safer than humans driving. It is quite magical because the car feels like it is sentient. It actually feels like it’s alive and you can actually, as we improve the software, feel the sentience growing in the car.
We already have some vehicles operating with no people inside with no safety monitors in three cities in Texas and probably will be widespread in the US by the end of this year and hopefully in Israel too"

Tesla FSD is beginning to feel more and more sentient with each update, it’s incredible. All without the use of Radar or LiDAR. It’s all about the 🧠.

[David Ross @RossDavidT]

100% it was so easy to see it coming too. I don’t understand why people doubt the vision and leadership of @elonmusk , he proves them wrong time and time again. Maybe, they just don’t understand when he is doing things like blowing up 🚀 it’s because they are testing each iteration to the point of failure to make the next one better.

[David Ross @RossDavidT]

Tesla FSD-

One of the best stories and use cases of Tesla FSD. When FSD goes wide with Unsupervised, imagine the world it opens up to so many people with disabilities that currently limits their ability to independently drive. Game changer on so many levels.

[Tesla @Tesla]

For a driver born without arms, FSD Supervised is life-changing accessibility

“I was born without arms and have driven with my feet my entire life. I’m a fully licensed driver, and traditionally I drove with my left foot on the steering wheel and my right foot handling the gas and brake. My only legal restrictions are automatic transmission and power steering.

Over the years, though, the strain from my congenital birth defects has led to significant arthritis in my hips. I drove a Model 3 for the past seven years, and it honestly helped extend my independence in a huge way.

Recently upgrading to the Model Y – along with Full Self-Driving – has been a complete game changer for me.

It dramatically reduces the physical pressure and fatigue of driving and has helped preserve a level of freedom and mobility that means a great deal to me.

Most people understandably think of Tesla in terms of innovation or sustainability, but for some of us, this technology truly becomes life-changing accessibility.”
– John F.

[David Ross @RossDavidT]

@Tesla @JoeTegtmeyer One of the best stories and use cases of Tesla FSD. When FSD goes wide with Unsupervised, imagine the world it opens up to so many people with disabilities that currently limits their ability to independently drive. Game changer on so many levels.

[David Ross @RossDavidT]

Tesla FSD News-

Tesla has a newly designed website and the cumulative total miles driven on FSD (Supervised) is front and center. They even have videos from Tesla owners. This is a smart marketing move and should bring further awareness to the autonomous capabilities of Tesla vehicle’s.

[Sawyer Merritt @SawyerMerritt]

Tesla has redesigned its website, putting the live FSD (Supervised) mile counter directly on the homepage with FSD videos from Tesla owners.

[David Ross @RossDavidT]

@NickThies @DevinOlsenn Maybe so, but you have to think of all the mechanically challenged and making it super easy for them. One button remove and replace, snap in place.

[David Ross @RossDavidT]

No, and I give permission for @XfinitySupport to provide exact details of what services we have. We have a router for $15 a month which is getting returned and I took that off the monthly cost in the post, so it’s actually $107/ month with router, not other services, just their internet. We use Fire TV and no cable like most others now days. And no, I praised Elon and his companies because they make ordering and customer service so easy, and take away all the old school retention tactics. This is simply Xfinity being so bad at customer service they lost our business.

[David Ross @RossDavidT]

@AwakePatriot111 @Starlink @Tesla @teslaenergy Exactly then the loose loyal customers. I believe Starlink will most likely take over the majority internet service in the future.

[David Ross @RossDavidT]

Just signed up for @Starlink and can’t wait to not use Xfinity any longer. After 13 years of being a loyal customer to Xfinity they decided our business does not matter to them. We have two @tesla vehicles, solar @teslaenergy, and now Starlink. Why? Because they make everything extremely easy and have cutting edge technology thanks to the leadership of @elonmusk. Xfinity could learn a lot from these companies.

Rest of the story below…

Over the last 24 hours I have attempted to work with @xfinity through @XfinitySupport and I spent hours of messages back in forth with their so called support team, who said we were valued loyal customers since 2013, and in the end only offered to drop our bill from $180/ month after years of over paying to $92/month, while new customers are getting 5 year locked rates with no contract holds for $40 to $60/ month. My son has AT&T fiber at $40/month. In our area AT&T fiber is not available. Our neighbor pays Xfinity since 2019 at $61/ month for 800 speeds, yet after informing them of all this they said $92 was the best they could do. So Xfinity you have lost a loyal customer over your extremely poor customer service. The lack of response to my posts and DMs shows how much you “value our business and loyalty”.

[David Ross @RossDavidT]

@Xfinity

@XfinitySupport provides terrible customer service. Customer since 2013 and I am being charged $180 month for speed tests coming back at 150 to 200. I contacted them to renegotiate my terms or cancel service, and after hours back and forth with a rep or reps through XfinitySupport they just go quiet.

Reached out again this morning and no response. Of course they don’t want to offer me pricing inline with current market rates of around $60/ month for 500 to 800 mbps, which is what my neighbor pays and is inline with current 5 year no contract rates with Xfinity. With @Starlink current incentives and pricing and up to 400 mbps it’s looking attractive. I asked to escalate to a supervisor or retention specialists multiple times and the rep ignored the request. Looks like doing a search on X shows this is their current business practices.

Let’s see if an executive from Xfinity cares enough to reach out or just continue these poor customer service and business practices. 13 years and thousands spent over the years I expect better customer service!

[Starlink @Starlink]

Starlink’s high-speed internet is available in your area.

Experience speeds up to 400+ Mbps to stream your favorite shows and sports, work from home, browse social media and more.

[David Ross @RossDavidT]

@XfinitySupport @Xfinity two hours and no response? The executive team needs to look into Xfinity customer service and support teams. Likely needs new leadership at this point, let alone the contract retention team. I don’t usually publicly call out poor support, but with 13 years of customer loyalty I can’t not. A support agent could have easily escalated my request, but instead ignored my professional business written request to escalate to the retention team. With all the competition you think Xfinity would be all over providing great customer service.

[David Ross @RossDavidT]

@Xfinity

@XfinitySupport provides terrible customer service. Customer since 2013 and I am being charged $180 month for speed tests coming back at 150 to 200. I contacted them to renegotiate my terms or cancel service, and after hours back and forth with a rep or reps through XfinitySupport they just go quiet.

Reached out again this morning and no response. Of course they don’t want to offer me pricing inline with current market rates of around $60/ month for 500 to 800 mbps, which is what my neighbor pays and is inline with current 5 year no contract rates with Xfinity. With @Starlink current incentives and pricing and up to 400 mbps it’s looking attractive. I asked to escalate to a supervisor or retention specialists multiple times and the rep ignored the request. Looks like doing a search on X shows this is their current business practices.

Let’s see if an executive from Xfinity cares enough to reach out or just continue these poor customer service and business practices. 13 years and thousands spent over the years I expect better customer service!