Remember when you used to print out directions from Google Maps on the home computer to take in the car?
The way #B2B tech companies create and use #customerjourney maps today is just as archaic.
There is a better way.
Customers care about any journey that leads to value realization in their enterprise. That means true customer journey mapping must work backward from the customer’s value goals and objectives, not forward from the vendor’s sales goals and objectives. https://t.co/KRMCREZNZU
Many best practices to drive #CustomerSuccessOperations are still widely undocumented and under-utilized.
Thankfully, the team at @valuizeco put together a 4-step guide to help you lay the groundwork for an unstoppable #CSOps function.
Check it out here: https://t.co/QB73lux2bI
How do you go about achieving best-in-class #NetDollarRetention?
In our latest article, we breakdown the 6 disciplines that make up the ValueXperience framework and give you the tools to master #RevenueRetention and expansion in your organization. https://t.co/7vk7D7mmfS
How can #B2B tech leaders achieve #NetDollarRetention nirvana?
We’re thrilled to announce the launch of ValueXperience - a new framework for transforming your #CustomerLifecycle into a #NDR machine. Learn about ValueXperience via our new #Whitepaper. 🔗 https://t.co/70P85Lt3eq
One mistake we all made early in #CustomerSuccess is thinking that "tech touch" applies only to small clients.
The reality is that Digital CS is a Strategy, not a Segment. Digital can help all of your clients and helps you scale.
Valuize is entering the #Podcasting world with our new show; Customer Valuecast!
Every fortnight, Ross Fulton will be speaking to trailblazing leaders to help you create more value for your customers and your business.
Listen to our introductory episode: https://t.co/B10126a2jf
Few #Metrics yield as much insight and impact on a company’s #Valuation as #NetDollarRetention.
In our latest article, we examine the #NDR formula and how to effectively measure your team on the leading indicators that drive best-in-class NDR. https://t.co/R0U4eYVX0q
We're thrilled to announce that @valuize's very own, @RossGDFulton, will be presenting at the #Inbound2021 conference on October 13th+14th with a special two-part session on how to build a leading-edge #CustomerSuccess strategy that maximizes #NetDollarRetention.
See you there!
Join us on our upcoming webinar with Mary-Beth Donovan, VP #CustomerSuccess Operations at @VMware, and Mathieu Brillon, SVP #DigitalStrategy at Valuize, as we share how structure and scale a high-performance CS #Operations team 🚀
Save your spot: https://t.co/ia8IIKGILL
If you’re bored of listening to me talk about #BusinessOutcomes#Outcomes on the recent Precursive & MetaCX podcasts then take a break and listen to @RossGDFulton instead. He discusses product adoption as a means to achieve a busin…https://t.co/x9FMEDCxaO https://t.co/ILd8Lw32ck
Valuize CEO, @RossGDFulton, was featured on Helping Sells Radio with esteemed host, @billcush. Listen to the full episode to hear his perspective on how to deliver value-based outcomes that drive maximum #customerretention, #adoption and #expansion.
🔗https://t.co/L4C0GrzI69