Rowan Bishop

Podcast Producer, Sound Designer, Composer, Musician. Making sound happen for cool stuff.

[Rowan Bishop @Rowan68]

@ArturiaOfficial Your support team were being super helpful with an issue I’m having but I’ve not heard anything back now for 9 days despite chasing… any chance I can speak to someone?

[Rowan Bishop @Rowan68]

@DPDgroup_news Paid to ‘VIP’ a parcel this week to arrive at a certain time slot. It wasn’t delivered on that day so I need to know how to claim a refund please. The only link I could find online required an account, which I neither have or want to set up. How to proceed?

[Rowan Bishop @Rowan68]

@AmericanAir Thanks, will DM now

[Rowan Bishop @Rowan68]

@AmericanAir My delayed bag wasn’t delivered when promised and I have no information on when it may arrive. I’m leaving my current hotel in a few days and I can’t find any way of telling you where I’ll be after that. I need to speak to a human being asap.

[Rowan Bishop @Rowan68]

@virginmedia I realise that you, the genuinely helpful person answering messages on Twitter, didn’t design these systems so it’s not on you personally at all, but VM customer service has been consistently the worst!

[Rowan Bishop @Rowan68]

@virginmedia The link you sent me to fix my internet doesn’t work because… my internet isn’t working. It keeps telling me my router isn’t connected, which I am aware of. Is there a human I can speak to?

[Rowan Bishop @Rowan68]

@virginmedia They would have then asked my postcode presumably and would have let me know about the fault. It shouldn’t take me getting on Twitter to find this stuff out. People are busy and your help service should be designed to help people, not to make them jump through hoops to get help.

[Rowan Bishop @Rowan68]

@virginmedia At the time when we started having the issue it said there was no known issue in my are, but now it’s saying there is a known issue. I’m not sure when that known issue was discovered by VM, but all these messages could have been avoided if I had been able to speak to someone!

[Rowan Bishop @Rowan68]

@virginmedia The link didn’t work if I followed it while connected to Wi-fi so had to follow it using my phone. It turns out it was the link to test my equipment, which it did and said it wasn’t connected properly and that was it, if I clicked forward it just did the test again.

[Rowan Bishop @Rowan68]

@virginmedia Yes. Calling that number was my first step before taking to Twitter to try and get help. I was told I would be sent a message with a link to follow for more help. Which is the link that I mentioned in my first tweet to you. Is there really nobody who can call me to sort this out?

[Rowan Bishop @Rowan68]

@virginmedia All done. Lights back to where they were before.

[Rowan Bishop @Rowan68]

@virginmedia Thanks for your reply. Power light at the bottom is solid green, then the arrows are flashing green and the Wi-fi symbol is solid green.

[Rowan Bishop @Rowan68]

@ubereats_uk Just made an order using the 25% off code you emailed me and the discount didn’t apply. Double checked and put the code in again and it said I’d already entered the code so I went ahead and ordered. How can I claim that 25% back?

[Rowan Bishop @Rowan68]

@DPDgroup_news I sent two packages on the 4th of Jan which were due to arrive yesterday. The tracking hasn't been updated since the 4th when it said they'd been picked up. Can I get an update please?

[Rowan Bishop @Rowan68]

@dpd_support I sent two packages on the 4th of Jan which were due to arrive yesterday. The tracking hasn't been updated since the 4th when it said they'd been picked up. Can I get an update please?

[Rowan Bishop @Rowan68]

@virginmedia Between your slow broadband service, your website sending me in circles and then it signing me out constantly it’s more efficient to just message you here. Last two weeks have seen our bb speed just crawling along. Have run test, no issues apparently. Please advise.

[Rowan Bishop @Rowan68]

@rosapietsch @HMRCcustomers @BBCNews @Channel4News @RishiSunak @AndrewMarr9 @guardiannews I look forward to the reopening of an economy that I can’t participate in.

[Rowan Bishop @Rowan68]

Just been hung up on by @HMRCcustomers helpline when asking for clarification on how to proceed now my SEISS appeal has been denied. Was told there were no plans in place to support those who have fallen through the cracks of the scheme. Speechless. @BBCNews @Channel4News

[Rowan Bishop @Rowan68]

@thomann Received a pair of mics from you on Wednesday, one of which is faulty. Emailed support with a link to a video of the issue, which hasn’t been downloaded. I chased it up on Friday and have heard nothing back. Really bad customer service.

[Rowan Bishop @Rowan68]

@Halfords_uk Paid for three items in store 2 weeks ago. Only one in stock so the rest was meant to be ordered in. Was told it would take a couple of days. Have heard nothing. Tracking on website says number doesn’t match records. Store not answering phone. Webchat unavailable.

[Rowan Bishop @Rowan68]

@MartinSLewis @itvMLshow No appeals process for SEISS amounts even though many have been denied grants through no fault of their own. Helpline, web chat, webinars all genuinely useless. Why are the government not listening to those in desperate need? What do they expect us to do?