Roxy Ward

I don't always tweet, but when I do, it's probably to complain about something

[Roxy Ward @RoxyWard]

@LatamairlineTM I cannot get through to any other communications lines and I have an issue. My flight (1 leg of a 2 leg flight) has been cancelled, but the website will only let me change or cancel the whole 2 leg flight. I ONLY want to change the one that is cancelled. Help?

[Roxy Ward @RoxyWard]

@easyJet what happens if I cannot make my flight because I physically cannot get to Gatwick airport station??

[Roxy Ward @RoxyWard]

@British_Airways flight cancelled with hours to go, we cannot get the rebooked flight (more than a day later) so have had to make other travel arrangements. Can you confirm refund and compensation?

[Roxy Ward @RoxyWard]

@RoyalMailHelp just had a message to say someone tried to collect my parcel as organised and no one was in? 3 people are in the house, there was no knock or ring at the door. What the ?

[Roxy Ward @RoxyWard]

@ASOS_UK it’s not in the my returns portal either

[Roxy Ward @RoxyWard]

@ASOS_UK qr code and returns label was never sent, but can’t find a way to get hold of it on the website?

[Roxy Ward @RoxyWard]

@ASOS_UK qr code and returns label was never sent, but can’t find a way to get hold of it on the website?

[Roxy Ward @RoxyWard]

@virginmedia I still will not be dragging the box with me anywhere. I want a return box sent before disconnection date and I will send it back then. Sending it later is incredibly ridiculous.

[Roxy Ward @RoxyWard]

@virginmedia won't let me cancel my account because I don't want to give out my new address, which you claim is needed to send a return box out 10 days after I cancel. Why? Why drag a no-longer-working plastic box to the new address? Just send the box now? Why ask this?

[Roxy Ward @RoxyWard]

@UPS I wasn’t in to collect a parcel at my home and I just got an email to say it had been delivered instead to a totally random business address in a different postcode. What? Why? How does that even happen? Is there something wrong with leaving it with an actual neighbour?

[Roxy Ward @RoxyWard]

@British_Airways That's nonsense because my friends who sent their claims in later than me have not only had responses but been paid their compensation! We are all waiting for expenses to be paid. You turned us away at the gate for being the cheapest fares & sent us to the wrong airport instead.

[Roxy Ward @RoxyWard]

@British_Airways Where is my compensation money, promised to come in 7 days, following your refusing boarding at the gate and sending us to another airport, to arrive at the wrong airport, 12 hours later than planned? I have already responded (with case number) online twice.

[Roxy Ward @RoxyWard]

@soassu my dissertation mark were supposed to be posted today, but still nothing on the BLE. What's going on?

[Roxy Ward @RoxyWard]

@ASOS I submitted a return but received no email or QR code so cannot return. Does not appear on My Returns but it shows I have tried to return them in My Orders because I cannot request a return anymore. How can I get hold of it?

[Roxy Ward @RoxyWard]

@PureGym can you please stop emailing me telling me I didn’t cancel in time and you’re going to take away my classes, when either the class itself cancelled or I was in fact at the class? Please?

[Roxy Ward @RoxyWard]

@MKelleher1985 Can we donate to get them to take it back?

[Roxy Ward @RoxyWard]

@SOAS Thank you for responding - my peers and I did not see any emails regarding this so thank you for clarifying!

[Roxy Ward @RoxyWard]

@SOAS I know there is a strike on but if you have changed my deadlines can someone let us know? No email or message, just an apparent change of deadline on Turnitin? Any info? We do have to plan our lives around these.

[Agulhas Applied Knowledge @Agulhas_]

A fantastic day for volunteering at the @HoxtonTrust community garden and planting an orchard with Cllr @KamAdams1 - we'll be back to see how it's growing soon! #TeamWork #Volunteering #Hoxton @CatElizCameron @RoxyWard

[Roxy Ward @RoxyWard]

@virginmedia There are no known issues - we have tried a reset twice and the green light is flashing but there is no internet. We need it urgently or we cannot work

[Roxy Ward @RoxyWard]

@virginmedia clearly something is wrong and we need the internet to work - please confirm what we are supposed to do with this?