Ask Service

𝟭.𝟱𝗸 𝗳𝗼𝗹𝗹𝗼𝘄𝗲𝗿𝘀 𝟭.𝟱 𝗹𝗶𝗸𝗲𝘀

[Adam Cailler @acailler]

@RoyalMailHelp you were meant to collect an item from me today between 8.09am and 12.09pm. Postman arrived at 3.02pm, when I'm not in.

Help?

[Ask Service @RoyaMailAsk]

@acailler Hi @acailler

So sorry to hear this. 
Please drop us a DM with your email address and reachable mobile number. we'll advise you further. 

Thanks

[Ask Service @RoyaMailAsk]

@sabaone Hi @sabaone

So sorry to hear this. 
Please share your email address and reachable mobile number. we'll advise you further. 

Thanks

[Ask Service @RoyaMailAsk]

@PeterJu74249476 Hi @PeterJu74249476

So sorry to hear this. 
Please drop us a DM with your email address and reachable mobile number. we'll advise you further. 

Thanks

[Hannah💫 @Hannahm19471957]

@RoyalMailHelp please answer my DM I sent at 8am

[Ask Service @RoyaMailAsk]

@Hannahm19471957 Hi @Hannahm19471957, we have already replied to your DM, kindly take a look and follow back for quick assistance. Thank you

[AHenry @afhenry3]

@RoyalMail @PostOffice

Royal mail customer service is the worst, I wonder who is professionally trained to deal with customers in distress!!!! Despite contacting the resolution team, you seem to not care about your customers 😒

[Ask Service @RoyaMailAsk]

@afhenry3 Hi @afhenry3

So sorry to hear this. 
Please drop us a DM with your email address and reachable mobile number. we'll advise you further. 

Thanks

[Ask Service @RoyaMailAsk]

@Hannahm19471957 Hi @Hannahm19471957

So sorry to hear this. 
Please drop us a DM with your email address and reachable mobile number. we'll advise you further. 

Thanks

[Nia Williams @NWilliams46304]

@RoyalMailHelp am I going to get a reply?

[Ask Service @RoyaMailAsk]

@NWilliams46304 Hi. @NWilliams46304

So sorry to hear this. 
Please share your email address and reachable mobile number. we'll advise you further. 

Thanks

[Hannah 🌻 @hannahsaywhaat]

@RoyalMailHelp Hiya! I think I just accidentally rescheduled my delivery but I still need it today. Could someone check for me please!

[Ask Service @RoyaMailAsk]

@hannahsaywhaat Hi @hannahsaywhaat

So sorry to hear this. 
Please share your email address and reachable mobile number. we'll advise you further. 

Thanks

[AF @lordfraher]

@RoyalMailHelp I posted something for a return on the 18th April, your tracking still hasn’t updated to say it’s been sent. Where is it??

[Ask Service @RoyaMailAsk]

@lordfraher Hi, @lordfraher

So sorry to hear this. 
Please share your email address and reachable mobile number. we'll advise you further. 

Thanks

[CN1991 @CN1991_]

@RoyalMailHelp please reply to my DM

[Ask Service @RoyaMailAsk]

@CN1991_ Hi, @CN1991_

So sorry to hear this. 
Please drop us a DM with your email address and reachable mobile number. we'll advise you further. 

Thanks

[Sarah @SarahsSpace7]

@RoyalMailHelp I have had an open support case with you for 34 days, with no response, about a missing parcel worth over £100. Please could someone look at my case? Ref #04498126

[Ask Service @RoyaMailAsk]

@SarahsSpace7 Hi @SarahsSpace7

So sorry to hear this. 
Please drop us a DM with your email address and reachable mobile number. we'll advise you further. 

Thanks

[BLWN @theboltonlad]

@RoyalMailHelp please help. I suspect my sons Scottish Wrestling Championship gold medal has been stolen whilst being posted. He is 12 years old and they posted it to me. What can you do about this please?