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So impressed with @Speedyfit1 for stepping up to help when my car key battery stopped powering! ( 10 years it wasn’t a shock!)
They went beyond to find a replacement which was a life saver, thanks guys, great customer service and very much appreciated!
@BBCSport Unbelievable…both red button button options playing skiing???? At least have one chance to follow this amazing curling match..come in BBC get this sorted!
@virginmedia Yes multiple estimated deadlines have passed over the past couple of days…keeping an eye on status update service . Did request status text updates, but yet to receive one! #selfservice#whatcustomerservice
@virginmedia internet down …AGIAIN , but the online status page for reporting the issue, is “having issues”…oh the irony! Main concern is why this reoccurring problem continues to go unsolved! Seriously, and basically ….what’s the problem!
@virginmedia ….erm….after 30 years of faultless service from one of your competitors , I beg to differ! Still using my phone hotspot as we have no internet , but thank you for asking!
@virginmedia You don’t seem to understand , this outage problem is still very much an issue, happens every couple of months, with no reliable solution. Your “ We seem to have a problem in the area” recorded message stating the patently obvious! My question is why is this is never resolved?!
@virginmedia Intermittent problems over the past years as I’ve had the misfortune to have landed in a house with your dodgy service, but although we seem to have a signal , have little assurance of no issues going forward! FYI appreciate you tagging me in but @rozlishank is incorrect! 🙄
@sainsburys Thank for uploading your policy on this (obviously decisions made with customer safety in mind!) please explain why those who check out self service won’t receive what seems the most simple of protection with checkout screens, but staff & customers at the cash desks still do!
Bit surprised to see the self service checkout barrier dividers now no longer in place at @sainsburys , questionably as all other cashier desks were still surrounded in full protective guard! Surely all shoppers should be safely considered?
Yet again reliable customer service escapes you @virginmedia !! Another outage, expected repair by 2.30pm deadline gone, now it’s 11.30 pm ….really? Get your act together please this is such a repeated pattern of events!
@virginmedia Appreciated , but VM say today & tomoz no available appointments, Sat/ Sun/Mon unfort not good for me…Tuesday seems to be the earliest, thank technology for hotspots! 🙏
@virginmedia I had hoped not to meet again, but, after 2 days, you’ve guessed it, my internet is down again…this time an engineer has been booked! The fact that the earliest convenient time is next Tuesday is possibly a testimony to how busy they are fixing so many issues! #notimpressed
@virginmedia Appreciate your reply, the thought behind my post was that this is yet another outage along with another sequence of delays! Have been with VM for nearly 4 years ( not by choice!) and this is latest in a long line of techy issues, repeatedly being repaired!! What’s the prob?
Smart meter? …ahem…think a little more education is needed here @BritishGasHelp , no access online all day, and after a very lengthy phone call, no help with top up at all!The correct result would take you right to the top of the class!!
@VodafoneUK this is too much.After days of trying to confirm a new upgrade deal,spending endless hours on chat threads to be given the direct complaints number, an automated “Sorry, we’re experiencing technical issues goodbye” phone cut off! 35+ years of valuable custom?🤐🙁
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Once again, @virginmedia customer service is anything but! How can an automated msg repeating the same blah all day be considered help! “Our engineer is working on it” is no update, & now your “offices” are closed??! Please consider a 24/7 helpline for a 24/7 area status issue!