Rudi Leoni

Privacy and tech geek, also love engineering (breaking things), classic cars and going to the gym :o)
Views are my own, as is my sense of humour

[Rudi Leoni @Rudidudi]

@neiltyson Opulent waste of money and a disservice to the cause of talented women

Shame on them

[Rudi Leoni @Rudidudi]

@VodafoneUK Just to update. #vodafone social account just told me I needed to call support

After hours on support calls, after support falling to call as promised, is that really an answer you expect a customer to receive?

Seriously @VodafoneUK this is exactly why we're leaving. #fail

[Rudi Leoni @Rudidudi]

@VodafoneUK after many weeks of unacceptable service, after hours of support calls and failure for support to call back - we,'re leaving

Your leadership are unaware of the chronic disregard for loyal customers

We spend hundreds a month with Vodafone, time to switch

#vodafone

[Rudi Leoni @Rudidudi]

@VodafoneUK I've replied to your dm with reference numbers

#vodafone support failed to call after explicit promises, problems for weeks

Total lack of service

Many neighbors reporting the same & leaving

Check account number, multiple Vodafone accounts, will be closing as no customer care

[Wimbledon & Merton Lib Dems🔶 @MertonLibDems]

Merton >

[Rudi Leoni @Rudidudi]

@tsohost I raised a support ticket months ago and chased up many times, if you review the screen shot I showed in an earlier tweet.

Astonishing that @tsohost is so incredibly poor at service for paying customers

@GoDaddy

[Rudi Leoni @Rudidudi]

@tsohost the service and support since update / migration is TERRIBLE
Support is suoer slow, no SLAs, I have lost busies and lost access to emails.

BUSINESS IS IMPACTED - DO YOU CARE?

[Rudi Leoni @Rudidudi]

@tsohost follow me back and I'll send the ticket number again...

but, is this acceptable - yes or no?

who is responsible?
are they getting reprimanded for such a disasterous service?

[Rudi Leoni @Rudidudi]

@tsohost . @tsohost again, weeks and weeks have passed and not a single reply to my support ticket

is this acceptable ?

@GoDaddy interested in you views...

[Rudi Leoni @Rudidudi]

@tsohost #TSOHost does your support have any prioritisation or provide updates for customers?

As a paying custome I had expected at least a reply

You have no problem sending invoices

#webhosting #hosting #website #domain #webhostingcompany #webhostingservices #web #business #godaddy

[Rudi Leoni @Rudidudi]

@tsohost What part isn't understood

I've raised a ticket and zero response in over a week

Disgraceful lack of service

This quick to email invoices though. Funny that.

[Rudi Leoni @Rudidudi]

@tsohost WIll i get refunded for product not fuctioning as advertised / previously?

and for the hours ive spend, wasted, on support chat - only to be told the same 'we have escalated'...

Also, what brainchild was responsible for starting a migration Friday with no weekend tech support?!

[Rudi Leoni @Rudidudi]

@tsohost I have done over a number of days, there is no response.

I am being invoiced for a defectiove service and support is clearly overwhelmed.

I do not even have a SLA, let alone a fix.

Is thus what you would consider acceptable business practice or satisfactory customer support?

[Rudi Leoni @Rudidudi]

@tsohost Any progress?
You are still sending invoices for a service that, frankly, does not work as per specified.
Will you therefore credit / waive this invoice?
Also, what about the hours ive spent on support (and for no solution yet!)

[Rudi Leoni @Rudidudi]

@tsohost I have wasted hours on support chats and you are costing me time and money.

Support are ineffective and only repeat that it was passed to L2. Useless.

FIX THE ISSUES, RESOURCE YOUR PROBLEMS, STOP EXCUSES!

***PLEASE RECOMMEND ANOTHER EMAIL HOST PROVIDER***

#TSOhost

[Rudi Leoni @Rudidudi]

@MarkGale @tsohost this is how they lose customers

any recommendations @MarkGale ?

just need email hosting with multiple email addresses or forwarding to one mailbox

[Rudi Leoni @Rudidudi]

@tsohost @heritagecrafts thats just a joke - you dont reply!

[Rudi Leoni @Rudidudi]

@heritagecrafts @tsohost Leave them, ive tried support for hours and theyve screwed my account

Irresponsible business doesnt deserve customers

After years being with them, Ive taking my business elsewhere

[Rudi Leoni @Rudidudi]

@tsohost
this is a joke, right?