Russ Henderson

Utility industry researcher in customer experience. Research director at Chartwell Inc. Views expressed here are my own.

[Chartwell Inc. @Chartwellinc]

Enter your best outage projects and initiatives into the Chartwell #Outage #Awards today and share your successes with your #utility industry peers! 2024 categories include Outage Communications, Outage Operations, and Emergency Response.
Enter: https://t.co/bRRZ6DBqWC

[Russ Henderson @RussWHenderson]

The absolute best the industry has to offer in outage communications will be onstage at this year's PowerUp in Phoenix! We're really looking forward to seeing old friends and many new faces there. https://t.co/aGol5aqCeY

[Russ Henderson @RussWHenderson]

It's awards time at Chartwell, Inc.! We want to hear about your utility's best efforts in the following categories:

- Billing and Payment Programs
- Communications
- Customer Service
- Digital Experience
- Vulnerable Customers
- Program Marketing

I'll b…https://t.co/hcgIhrcXm1

[Russ Henderson @RussWHenderson]

There are truly no better examples of excellence in the utility industry than the winners of Chartwell's Best Practices Awards in Outage Communications and Outage Operations.

My heartfelt congratulations go out to our friends at D…https://t.co/BG4qI5iGRD https://t.co/cxKJrAeRMY

[Russ Henderson @RussWHenderson]

@jamesdouma This might have been true in 2014 or 2015. Not anymore.

[Chartwell Inc. @Chartwellinc]

Get the recognition you deserve: Enter the 2023 Chartwell #Outage Best Practices #Awards! The Awards recognize project, program, & service initiative excellence among electric & gas utilities. Enter by Feb. 8, 2023.
ENTER TODAY: https://t.co/D59rhfRnR1

[Justin Maierhofer @JCMaierhofer]

Seeing utility bucket trucks driving TOWARDS the storm and the damage it leaves behind is inspiring. And a reason why we should always #thankalineworker. This industry thrives during emergencies. @Entergy our thoughts are with you as you safely return power for folks.

[Entergy New Orleans @EntergyNOLA]

Hurricane Ida’s intensity has caused catastrophic damage in its path, including a load imbalance to the company’s transmission and generation. We’re making every effort to learn more and rectify.

[HEXstream @HEXstreamHQ]

Join us next Tuesday, August 24th, at 11:00 ET for the quarterly meeting of the Utility Analytics User Group! Our keynote presentation, delivered by Chartwell Inc.'s @RussWHenderson, will cover Outage Communication Trends & Best Practices. See you there! https://t.co/cM3d90lofK

[Russ Henderson @RussWHenderson]

I'm go grateful to the wonderful folks at @mindgrub for a great conversation digging into tactical details for improving mobile app engagement, downloads and ratings in the utility industry. Looking forward to seeing the replay!

[Mindgrub @mindgrub]

A huge thank you to @RussWHenderson of @Chartwellinc and Mindgrub's Laura Gousha and @LauraDeeScruggs for a fabulous performance during yesterday's "Driving Awareness of #Utility #MobileApps" webinar! TY to all who joined - stay tuned for a recap!

[Mindgrub @mindgrub]

Time is running out! ⌛️ Don't forget to register for tomorrow's (free) webinar: https://t.co/KR6gUFjbgs

[Gareth Harney @OptimoPrincipi]

1) A stranger than fiction Roman ring mystery thread: this enigmatic Roman gold ring was found in a ploughed field near Silchester in 1785. The square bezel has a portrait of the pagan goddess Venus, inscribed backwards SUNEV for use as a signet ring by the owner. Curiously...

[Russ Henderson @RussWHenderson]

Check out this fantastic, short piece by NPR featuring my friend Ben Raines, cut from the same cloth as pathbreakers and naturalists like William Bartram. His work to raise consciousness about the Mobile delta, "America's Amazon," is unparalleled.

[Ben H. Raines @BenHRaines]

Thrilled to be on NPR’s Weekend Edition today talking Saving America’s Amazon and the Clotilda with the fabulous Debbie Elliott. We toured the Delta and visited the ship. Take a listen! https://t.co/bVcyi9bU0B

[Entergy @Entergy]

Crews have restored 77% of the electrical power outages caused by #HurricaneLaura. Remaining Laura-related outages in TX will be restored in early September. Restoration continues for customers in LA. For the latest ➡️ https://t.co/BUfub7Wete

[Chartwell Inc. @Chartwellinc]

You don't want to miss PowerUp: Chartwell's Outage Conference this summer in Denver! Take a peek at an agenda highlight below & register here >> https://t.co/HvpTCpxvIZ

[Russ Henderson @RussWHenderson]

Great talk by Tom Dietrich at DTECH 2020, providing 5 spot-on predictions for utilities.

My addition to these thoughts: Utilities will need a greater focus on outage communications, which lies at the intersection of increasing natural disasters & the "Uberization" of CX.

[Itron, Inc. @ItronInc]

Watch @ItronInc President and CEO, Tom Deitrich's keynote from #DTECH2020. https://t.co/WM7tWTAuVN

[KUBRA @KUBRAway]

In the year 2020, customers don't just want innovation—they expect it. Tune into our Innovation in Payments webinar hosted by Scott Johnson of Chartwell and Steve Ryan of KUBRA. Don't miss out, reserve your spot now: https://t.co/2Fnc2gns08 #EBilling #BillingAndPayments

[Russ Henderson @RussWHenderson]

@weathercompany The link here seems to be broken, FYI

[Russ Henderson @RussWHenderson]

The best examples of utilities adapting to the "Amazon Effect" will be presenting at our 13th annual Outage Communications Conference coming up June 6-7 in Chicago. DM me if you have questions. https://t.co/zTdvUunnIf

[Russ Henderson @RussWHenderson]

"Should a disruption be considered a threat or an opportunity? We look at it as a perfect opportunity. You have a captive audience – all eyes are on you – and you have the opportunity to showcase where you shine."
- Dan Séguin, Hydro Ottawa. @DanSeguin1
https://t.co/ClHyHP8XIE