Danny Russell

Customer consultant - getting companies closer to customers to improve their experience. Family, cycling, gym. Views are my own

[Danny Russell @RussellDanny]

@footballconfid1 If only there was a rule to explain the referee's decision......oh, wait.....according to IFAB Laws of the Game, the only dead-ball restart a referee is required to extend a half for is a penalty

[Danny Russell @RussellDanny]

@luka_thfc How did it go? 🤣🤣

[Danny Russell @RussellDanny]

@TottenhamTiers @Matt_Law_DT How did that work out?

[Danny Russell @RussellDanny]

@KrrishFT "Sporting dept"?! The ones who have done such a great job in loading up our squad with bang average players?

[Danny Russell @RussellDanny]

@SW_Help Or.....whoever was responsible for ordering rolling stock, could have done their job and order the right stock? Just a thought. Bit like BA retiring Concorde, charging people to fly the last ever trip from NYC....then simply continuing to use the aircraft 🤦‍♂️

[Danny Russell @RussellDanny]

@SW_Help I dont get it.....I thought you were saying farewell to these last year (you even charged people for a special "last" ride) and yet, here we are 2 months into 2026 and you're still using them. Maybe your marketing team can have some more stickers made.."1983 to 2027" 🤦‍♂️

[Danny Russell @RussellDanny]

@BBCSport seen this? https://t.co/lX8pd7dDHF

[Danny Russell @RussellDanny]

@swtrains_watch @SW_Help I noted that they made a big fuss of the retirement AND charged people to ride a special farewell train. Before bringing them back. It would be funny if it weren't so sad. State of the railways in this country 🤦‍♂️🤦‍♂️

[Danny Russell @RussellDanny]

@TheGriftReport https://t.co/ZiuHSweULF

[Danny Russell @RussellDanny]

@policylaila https://t.co/ZiuHSweULF

[Danny Russell @RussellDanny]

@KieranMullanUK @RicHolden @Councillorsuzie @MayorofLondon 76,000 and growing

[Danny Russell @RussellDanny]

@RobertJenrick @metroline https://t.co/ZiuHSweULF

[Danny Russell @RussellDanny]

@HunkyDoryOrBust @SW_Help It is Tues, Wed and Thursday as people return from London. Not sure why this makes any sense?

[Danny Russell @RussellDanny]

@SW_Help this is Thames Ditton rail station just now. The 08.42 to Hampton Court has just pulled in. Why do you only have 2 card readers on the platform? From a customer perspective (ya know, the people who pay your wages) surely it would make more sense to at least double that?

[Danny Russell @RussellDanny]

@SW_Help Well, thats ok then.

[Danny Russell @RussellDanny]

@SW_Help can you tell me why the 08.25 Thames Ditton to London Waterloo train was cancelled please?

[Danny Russell @RussellDanny]

@monicabeharding Great work Monica. But what a shame that train companies cant work this sort of thing out for themselves. Apply a little #CustomerThink

[Danny Russell @RussellDanny]

@Brentford_Bob @swtrains_watch @SW_Help Rob, you appear a little confused here. Our entire rail network is run for the benefit of the TOCs, the Gvnt and various quangos who also dip in. And not the paying customer. As soon as you understand this, pretty much EVERYTHING they do starts to make sense

[Danny Russell @RussellDanny]

@thealexiskraft Struggling against a 3-13 team, who are on an 8 game losing streak, at home, with our play off fate in our own hands....win and we play Carolina; otherwise we have to go to a no doubt freezing Chicago/Philly. This is NOT a good look

[Danny Russell @RussellDanny]

@JustBrowsinnnng @SailAwayOnBlue @RealLTCRicBosi Will you STOP bringing science and facts into this 🙄