Russell Smith

Agile Coach, Snowboarder, Brightonian

[Russell Smith @RustyTheSnowman]

@ZUGU_CASE when do you expect to have cases available for the new M4 iPad Pro?

[Russell Smith @RustyTheSnowman]

@British_Airways Don't worry about it, I figured out that they need to be added to my Friends and Family list.

[Russell Smith @RustyTheSnowman]

@British_Airways I'm trying to make a booking for me and one other adult. On the Passenger Details screen I am unable to enter their details. All I have is a 'Select Passenger' dropdown and their name isn't on it. What should I do, please?

[Russell Smith @RustyTheSnowman]

@RoyalMailHelp my parcel tracking has not updated in over a week. I��ve sent you a DM but am not getting a response. Please could you get back to me?

[Russell Smith @RustyTheSnowman]

@British_Airways What has happened to your daily flight from Gatwick to JFK from 8th Jan to 9th Feb 2024? I want to book a return trip in late January and it’s disappeared from the timetable.

[Russell Smith @RustyTheSnowman]

@TLRailUK I did as suggested but received an ‘incomplete journey’ email because I used a physical ticket to leave Finsbury Park instead of KeyGo. I entered the details on your site but it still shows as incomplete. How long does it take to update?

[Russell Smith @RustyTheSnowman]

@TLRailUK I have an annual season ticket between Brighton and London Thameslink on my Key Smartcard. On Saturday 1st July I need to travel a return journey from Preston Park to Finsbury Park. What is the best ticket I can buy for this, please?

[Russell Smith @RustyTheSnowman]

@British_Airways My tier points and avios haven't updated for a trip a month ago. When I use your website to claim them it says "Missing Avios claims can only be made three days after your travel date". Please can you help?

[Russell Smith @RustyTheSnowman]

If that’s “Order help” then the chat isn’t working. It just says “We’re sorry for the delay this time – we’re working hard to get your order to you as soon as possible. The order includes my daughters dinner, it’ll be here after her bed time.

[Russell Smith @RustyTheSnowman]

@DeliverooHelp When I placed my order over an hour ago it said 25-40 minutes. It’s still not here and says the driver has another delivery before mine. Not good enough.

[Russell Smith @RustyTheSnowman]

@EE I’m trying to enable roaming on my account but when I toggle the setting from Disabled to Allowed, both in the app and on the website, I can’t. It says “Sorry but we haven't been able to set up your changes.”. What should I do, please?

[Russell Smith @RustyTheSnowman]

@EE No worries, all sorted now!

[Russell Smith @RustyTheSnowman]

@EE I can’t find out why I’m not eligible. Please can you help?

[Russell Smith @RustyTheSnowman]

Then after an hour waiting on the phone it disconnected. Unbelievable!

[Russell Smith @RustyTheSnowman]

@British_Airways My families flight tomorrow incorrectly has my wife’s maiden name on the booking. It doesn’t match her passport or VeriFLY. I’m trying to get through on the phone to correct it but there’s no answer. What should I do please?

[Russell Smith @RustyTheSnowman]

@EE Not to worry, it’s working again

[Russell Smith @RustyTheSnowman]

@EE I can't log in to your website or app. Is this a known issue or problem with my account?

[Russell Smith @RustyTheSnowman]

@TLRailUK why is the 1726 to Brighton from City Thameslink only 8 carriages again? It’s standing room only most days. Surely a train at this time on this route should be 12?!

[Russell Smith @RustyTheSnowman]

@PhilipsCare I’m in the UK. When I turn it on it does this light show. It doesn’t connect by Bluetooth to the phone anymore and has reduced power. The On/Off button works and I can just about brush with it. I cannot change between Clean, White+, etc

[Russell Smith @RustyTheSnowman]

@PhilipsCare can you help me with my DiamondClean 9000 Sonic electric toothbrush with app HX9911/53