@OctopusEnergy I won a free Kit Kat in the scratchcard and I tried to scan it at two Co op stores that both take paypoint and it wouldn’t work when I scanned it, after wasting lots of time I have been unable to redeem the free Kit Kat. Please can you look into this for me?
@OctopusEnergy Thank you! Also I can’t see the detail about the weekend happy hours on the saving sessions section of my app, should this be showing already? I’ve participated in over 20 saving sessions already so thought I would qualify for some happy hours
@imaginecurve not happy with your service so far! My card was cancelled with no explanation and today is day 7 of no response from customer service despite my monthly curve fee being taken out of my account today. Can you please fix this as soon as possible!
@Bish301@OctopusEnergy Eventually managed to work but had to try a few times and constantly refresh, try on a laptop as that worked rather than my phone