Gmfers ☕️ Last Thursday I had the honor of marrying my best friend in Mexico!! Some of you had the chance to meet her last year in NYC but looking forward to her tagging along this year in SLC. Which mfer should she buy?
⚡️ NEW: Amazon launched AgentCore payments with Coinbase and Stripe, enabling AI agents to autonomously make stablecoin payments for APIs and web services.
Every operations leader I talk to has the same problem. They bought the CRM. They bought the ticket system. They bought the data tool.
And their team still runs on post-it notes and Excel.
The instinct is always the same: get disciplined, pick one system, force adoption, build dashboards. It never works. Not because the tools are bad, but because knowledge workers don't live inside any single tool. They live in Slack. They live in their inbox. They live wherever the conversation is happening.
Instead of dragging people into the system of record, build an agent that goes to every system of record on their behalf. It pulls open tickets from your support platform. It pulls account ownership and last-touch dates from your CRM. It pulls revenue data from your analytics layer. Then it synthesizes all of that into a prioritized daily view, delivered where people already work.
The key is that the prioritization logic isn't a black box. It's inspectable code. Anyone on the team can ask the agent to explain how it ranked their accounts. Leadership can review the algorithm and adjust the rules. When someone on the team has an idea for how priorities should change, that becomes a concrete improvement to the agent's logic, not a suggestion lost in a meeting.
This is what enterprise AI operationalization actually looks like. It's not replacing your systems. It's not another dashboard. It's an agent that reads five tools at 7am so your team knows exactly where to focus at 8am. The data stays where it lives. The work gets done where people already are.
The organizations that figure this out won't have better tools. They'll have the same tools, with an agent layer that finally makes them useful.
bullish on the PM role quietly becoming the most important role in tech again
when anyone can build, the person who decides WHAT to build becomes the bottleneck
For years I've been saying robots won't be able to open up bank accounts, but they will be able to plug into blockchains. Maybe I was wrong 😀. @meow has now created a way for agents to open up bank accounts, send money, and more!