Simon Green

[Simon Green @SBGreen72]

@OctopusEnergy @OctopusEnergy

Appreciate the recent response and engagement on this.

However, there are still a number of inconsistencies and delays that need clarifying — particularly around rejected applications and submission timelines.

Ongoing financial impact across multiple properties.

[Simon Green @SBGreen72]

@OctopusEnergy
Still no response to formal complaint.

Export tariffs (applied Jan 2026) not activated across multiple properties → ongoing financial loss.

This delay is unacceptable.

Require urgent activation, full backdating & explanation or will escalate to Ombudsman.

[Simon Green @SBGreen72]

“Posting from my personal account as Octopus do not appear to respond properly via normal complaint channels. This relates to export tariff delays affecting multiple Westhaven Homes properties and ongoing financial loss.

[Simon Green @SBGreen72]

@OctopusEnergy
Once again your Customer Service is a complete shambles.
Your failure to address simple issues is staggering.
Three weeks since my formal complaint email was sent to you and still no response. Complaint Ref 1891703

[Simon Green @SBGreen72]

To be clear — this is a business issue affecting multiple properties, not a single household account.

The financial impact is significant and ongoing.

This is why the lack of response is unacceptable.

[Simon Green @SBGreen72]

“Posting from my personal account as Octopus do not appear to respond properly via normal complaint channels. This relates to export tariff delays affecting multiple Westhaven Homes properties and ongoing financial loss.

[Simon Green @SBGreen72]

To be clear — this is a business issue affecting multiple properties, not a single household account.

The financial impact is significant and ongoing.

This is why the lack of response is unacceptable.

[Simon Green @SBGreen72]

@OctopusEnergy
Your customer service is becoming impossible to deal with.

Emails ignored → forced to chase on X every time.

Ongoing issues unresolved for months.

Customers shouldn’t need social media just to get basic responses.

What’s going on?

[Simon Green @SBGreen72]

@OctopusEnergy This situation constitutes a failure to maintain accurate account information and protect the confidentiality of business correspondence. It should therefore be treated as a formal complaint and logged accordingly in line with your complaints procedure.

[Simon Green @SBGreen72]

@OctopusEnergy This issue has been reported to Octopus Energy multiple times, yet no correction has been made. Although I understand I am not listed as an authorised contact on the account, I am notifying you in good faith as this represents a security and governance concern.

[Simon Green @SBGreen72]

@OctopusEnergy When should I expect an email from you? Tomorrow, next week, next month….never?

[Simon Green @SBGreen72]

Seriously disappointed with @OctopusEnergy’s handling of business meter fitting — chaotic support, constant chasing, now 2 weeks late (was going to be 6!).
Businesses can’t operate on these timelines.
Copying in @EnergyOmbudsman @WhichUK for awareness. #EnergyFail #SmallBusiness

[Simon Green @SBGreen72]

@OctopusEnergy
Can you come back to me with a resolution on this and how you will ensure we don’t have this issue again when calling off meter dates?

[Simon Green @SBGreen72]

#Construction #SMEUK #SMEs #OctopusEnergy #moneysupermarket #EnergyComplaints #EnergyCrisis #EnergySupport #SmallBusiness #BusinessSupport #BusinessResilience #BusinessEnergy #Accountability

[Simon Green @SBGreen72]

Seriously disappointed with @OctopusEnergy’s handling of business meter fitting — chaotic support, constant chasing, now 2 weeks late (was going to be 6!).
Businesses can’t operate on these timelines.
Copying in @EnergyOmbudsman @WhichUK for awareness. #EnergyFail #SmallBusiness

[Simon Green @SBGreen72]

@OctopusEnergy
Can you come back to me with a resolution on this and how you will ensure we don’t have this issue again when calling off meter dates?

[Simon Green @SBGreen72]

#Construction #SMEUK #SMEs #OctopusEnergy #moneysupermarket #EnergyComplaints #EnergyCrisis #EnergySupport #SmallBusiness #BusinessSupport #BusinessResilience #BusinessEnergy #Accountability

[Simon Green @SBGreen72]

@OctopusEnergy So have you dug deeper @OctopusEnergy
When do you intend to come back to me?
Copying in @EnergyOmbudsman @WhichUK for awareness. #EnergyFail #SmallBusiness

[Simon Green @SBGreen72]

@OctopusEnergy What will you do to ensure this issue does not happen again?

[Simon Green @SBGreen72]

@OctopusEnergy URGENT – BUSINESS IMPACT
Once again, Octopus has let us down. We gave 8 weeks’ notice for 10 electricity meters to be installed this week at our Belstone View development, Morchard Bishop, EX17 6FR