Bill Pollock

Services Industry Research Analyst & Consultant

[Bill Pollock @SFGOnService]

Great Tweet about how KPIs can help you to measure - and improve - your field service performance!

[FieldAware @fieldaware]

What gets measured gets done. See what key KPIs you should be looking at for better #fieldservicemanagement : https://t.co/0EOnFvyKtH

[Bill Pollock @SFGOnService]

Today’s business climate may be a riddle! But it doesn’t have to be a puzzle! Thanks, @localz, for posting our latest Analyst Take paper!

[Descartes Localz @localz]

Building a strategic plan for service management is like working with a jigsaw puzzle: First, you need all the pieces; then you have to fit them all together.

This report from @SFGOnService outlines how to get started:

https://t.co/MqD5bZt63a .

[Bill Pollock @SFGOnService]

Just received our 58,000th visit to our https://t.co/sA4eMUnHuu Blogsite! Thanks to all of you for your support and encouragement over the years!

[Bill Pollock @SFGOnService]

Thanks, @SJNicastro, for inviting me to my second @TheFutureOfFS Podcast! My Mean-Time-Between-Podcasts (MTBP) is now 73!

[Bill Pollock @SFGOnService]

"Yesterday, Today and Tomorrow" have never been as important to the the survival and sustainability of a services organization! Our paper shows where you need to be on the time continuum! Thanks again, @localz!

[Descartes Localz @localz]

The latest report from @SFGOnService includes field service leaders' strategies and principal drivers, plus the challenges, benefits, and opportunities from new technology. Download the report for more highlights and action points:

https://t.co/joR5eKhwJC .
#FieldService

[Bill Pollock @SFGOnService]

How Were You Planning to Use Market Research Data as Input into Your 2021 Strategic Plan? https://t.co/wgSve3RsHL

[Bill Pollock @SFGOnService]

Thanks, @localz, for making this paper available for download! It uses the results of our 2020 Field Service Management (FSM) Survey to explain how different tomorrow’s services market is likely to be. More special reports to come!

[Descartes Localz @localz]

The latest report from @SFGOnService includes field service leaders' strategies and principal drivers, plus the challenges, benefits, and opportunities from new technology. Download the report for more highlights and action points:

https://t.co/5AZQkkX83m .
#FieldService

[Bill Pollock @SFGOnService]

Thanks, @TheFutureOfFS, for posting! For more Blogs, articles and Analysts Take white papers on similar topics, check out our Blogsite at https://t.co/sA4eMUnHuu. See you there!

[Bill Pollock @SFGOnService]

Thanks, @FieldSquared, for retweeting! It’s also a good read for mid-week and beginning of the week,too!

[Field Squared @FieldSquared]

Here's a great way to end the week. Check out the latest column from #fieldservice expert, Bill Pollock (@SFGOnService), "From Data to Knowledge: Making the Transition From Data Mining to Knowledge Discovery > https://t.co/IeEVPpaX2Z @FTOnline #fieldservicemanagement

[Bill Pollock @SFGOnService]

SFG℠ Makes Four eBooks and 15 Analysts Take Papers Available for Licensing and Distribution https://t.co/UipiWBrCmE

[Bill Pollock @SFGOnService]

Thanks to all of you for the 57,000+ visits to our Blogsite at: https://t.co/sA4eMUnHuu! It is my pleasure to write these Blog posts - and I'm grateful to all who have visited our site to read them! Many more to come!

[Bill Pollock @SFGOnService]

Transforming Targeted Market Research into Improved Customer Satisfaction & Retention https://t.co/2i0VEASgO2

[Bill Pollock @SFGOnService]

Thanks, @localz, for retweeting my latest article in @FSNewsUK! Thanks for sharing with your customer base!

[Descartes Localz @localz]

Time to raise the bar for customer experience in B2B field service, says @SFGOnService's Bill Pollock:
https://t.co/7M09Btsa1E

[Bill Pollock @SFGOnService]

Thanks, @FSNewsUK, for publishing my latest article! Hopefully it will be of interest to your readers!

[Field Service News @FSNewsUK]

Now is absolutely the time we must start treating our Business to Business Accounts the same as our Business to Customers accounts writes Bill Pollock @SFGOnService

https://t.co/oEOruG2Qto

[Bill Pollock @SFGOnService]

Video Podcast #02: Using the LOTS Approach to Communications to Ensure Maximum Customer Reliance and Retention https://t.co/XDDhc1t9tW

[Bill Pollock @SFGOnService]

What's the best way to communicate with customers? We believe it to be the LOTS Approach that we developed several years ago: "Listen, Observe, Think, Speak"! Learn how to do communications the right way! https://t.co/V150w2ddbA

[Bill Pollock @SFGOnService]

We all have Property - and with Property, sometimes comes Casualty! Learn how a the right Field Service Organization (FSO) can help you in dealing with these matters through a segment-specific Field Service Management (FSM) solution! Thanks for retweeting, @FieldSquared!

[Field Squared @FieldSquared]

With stats from the World Insurance Report, Cap Gemini details how the #insuranceindustry is shifting. Service expert Bill Pollock (@SFGOnService) explains why this segment benefits from #fieldservicesoftware. https://t.co/FCTtKxhRyP via @FTOnline

[Bill Pollock @SFGOnService]

Is your Field Service Organization (FSO) into Augmented Reality (AR)? It should be - or it'll be missing out on its Customers' Reality! AR is more important now than ever! Learn why by reading our latest Analysts Take paper! Thanks, @fieldaware!

[FieldAware @fieldaware]

Does your organization offer an Augmented Reality component? Based on the report by @SFGOnService, you may want to! See what else you’re missing in the report today! https://t.co/prRDQyhjng #fieldservice

[Bill Pollock @SFGOnService]

Hey, @Localz, thanks for posting! As long as we will be dealing with turbulent times, we can use some guidance! Hopefully, our Analysts Take report can help!

[Jordan Kramer @jordanekramer]

Great insights for #fieldservice teams from @SFGOnService 🔍

[Bill Pollock @SFGOnService]

Thanks, @localz, for posting! This paper serves as a primer for all field service organizations to read!

[Descartes Localz @localz]

Strategies for field service management in the aftermath of Covid-19 - from immediate-term planning, to new metrics for "new" service delivery. Don't miss these insights from @SFGOnService:

https://t.co/6MDIVeROE6

#FieldServices #BusinessPlanning #FielsServiceManagement