Sylvie Faucillon

Principal Advisor & Catalyst at @SASsoftware

[Sylvie Faucillon @SFaucillon]

@richkrn That's where empathy and team spirit come in to help break the ice.

[Sylvie Faucillon @SFaucillon]

A5: Getting everyone involved in the interactions as a team is critical to the success of the approach.
Some methods - self-introductions, icebreakers- help to get to know others on a different level than the business title and help build trust.
#SASChat #DesignThinking

[Sylvie Faucillon @SFaucillon]

A4:Using an existing well-known framework is a huge jump start. The framework should be flexible, as should the methods applied in each phase, depending on the outcome you want to achieve.
#SASChat #DesignThinking

[Sylvie Faucillon @SFaucillon]

A4: Ensuring its successful adoption relies on embracing the mindset: build on the ideas of others, encourage wild ideas and put people first. It reminds me of the book Wisdom of Crowds, which explores how large group are better at solving problems. #SASChat #DesignThinking

[Sylvie Faucillon @SFaucillon]

A3: Not only a methodology, the Design Thinking is also a mindset - empathy, collaboration, human centered- that you could adopt at any stage of the innovation lifecycle.
#SASChat #DesignThinking

[Sylvie Faucillon @SFaucillon]

A3: Design Thinking could be applied from the early stages of the innovation process to fully understand what we wants to achieve and why, have a better understanding of the needs, issues and challenges.
#SASChat #DesignThinking

[Sylvie Faucillon @SFaucillon]

A2: What about the hybrid “Data Driven Design Thinking” ? or how Analytics can improve the effectiveness of the Design Thinking process : https://t.co/7Wa7bprUGg
#SASChat #DesignThinking

[Sylvie Faucillon @SFaucillon]

A2: Design Thinking and data-driven decisions through Analytics are both unique tools for solving problems and can be merged to deliver maximum ROI.
#SASChat #DesignThinking

[Sylvie Faucillon @SFaucillon]

@Olivier_Penel True and also embracing this "problem-solver" mindset !

[Sylvie Faucillon @SFaucillon]

A1: the Adventure Rooms ! or how DT mindset guided by empathy changes our experiences. Kids get their MRI scans done, but instead of focusing on the machine, they can travel on a pirate ship in a more welcoming environment. https://t.co/jAMdXnAto6
#SASChat #DesignThinking

[Sylvie Faucillon @SFaucillon]

Hi everyone ! I’m Sylvie from Customer Advisory, happy to be here !
#SASChat #DesignThinking

[SAS Software @SASsoftware]

Design thinking facilitates solutions by focusing on users’ needs. Join this week's #SASchat to explore how this approach can accelerate innovation. https://t.co/SLLkbnAeX1 #DesignThinking

[Sylvie Faucillon @SFaucillon]

@emily_pressman Don’t hesitate to take out this data literacy essentials course, the content is amazing ! Thanks for sharing Emily !
#SASchat #InternationalLiteracyDay

[Sylvie Faucillon @SFaucillon]

A4 – Curiosity is a mindset, the youngest should learn to ask questions: where the information comes from? who generated it? What it is used for? All students, not just data scientists, should understand the economic concepts like inflation. #SASchat #InternationalLiteracyDay

[Sylvie Faucillon @SFaucillon]

@Thorsten_Hein Exactly ! Inflation impacts are distributed unevenly across countries and populations. So, you have to assess your own situation. #InternationalLiteracyDay #SASchat

[Sylvie Faucillon @SFaucillon]

A3 – There is a clear benefit for people to have a clear understanding of what inflation is so they can make the best economic decisions without being uniquely guided by their emotions. A better informed consumer can make better decisions.
#SASchat #InternationalLiteracyDay

[Sylvie Faucillon @SFaucillon]

A2 - Data literacy - the ability to “read” and “write” effectively with data — is critical to navigating in today’s complex world with so many challenges : #Covid, #economics, #conflicts ... #SASchat #InternationalLiteracyDay

[Sylvie Faucillon @SFaucillon]

A2 – Probably the biggest misconception is what "inflation" means. It's more than "the price of an item going up" but a wide range of prices that continue to rise on a continuous basis and the decline in the purchasing power of a currency. #saschat #InternationalLiteracyDay

[Sylvie Faucillon @SFaucillon]

Happy #InternationalLiteracyDay! Sylvie, from SAS Customer Advisory team. #saschat.

[Sylvie Faucillon @SFaucillon]

Hi everyone! Looking forward to the discussion about #dataliteracy on #saschat now !