Shane Hayward-Giles

[Shane Hayward-Giles @SHaywardGiles]

Renewed my broadband today with @bt_uk / @EE / @BTGroup As per the perennially poor service, a service costing me £26 a month was added to my contract without my knowledge. Complained when I found out - and the problem was put back on me to solve!!!

[Shane Hayward-Giles @SHaywardGiles]

Hi #OliverBate @Allianz and #ColmHolmes @allianzuknews is there any chance of your staff actually taking action – other than actively ignoring me – to solve a possible #fraud ulent act being committed by @lv upon me?

[Shane Hayward-Giles @SHaywardGiles]

@lv Basically you @lv are pushing me from pillar to post, instead of taking seriously that it has a problem. I have warned that you could be the subject of fraud, but still not taken seriously. Please ring me on the number I shall send you by email.

[Shane Hayward-Giles @SHaywardGiles]

@lv Basically you @lv are pushing me from pillar to post, instead of taking seriously that it has a problem. I have warned that you could be the subject of fraud, but still not taken seriously. Please ring me on the number I shall send you by email.

[Shane Hayward-Giles @SHaywardGiles]

@allianzuknews @lv @Allianz What do you do when Liverpool Victoria Insurance take money from your bank account, without authority or justification - and then refuse to resolve the matter?

[Shane Hayward-Giles @SHaywardGiles]

What do you do when Liverpool Victoria Car Insurance take money from your bank account without authority or justification - and then refuse to resolve the matter? @lv @allianzuknews

[Shane Hayward-Giles @SHaywardGiles]

@British_Airways I would’ve thought emailing customer servicesx2, speaking to themx1 & writing to your CEOx2 would indicate I had a problem! Odd that you want to change my simple issue into a complaint. Plus, why should I have faith in your complaints’ process, given your failings so far ?

[Shane Hayward-Giles @SHaywardGiles]

Great profit-making ruse by @british_airways I booked seats in August. In November BA cancelled them. When I re-booked, had to pay more for inferior seats. Tried to complain, but even Sean Doyle the CEO does not respond. Any advice @SimonCalder

[Shane Hayward-Giles @SHaywardGiles]

@British_Airways Thanks for your response Bethan. I won’t make a complaint - as my experience is that no-one at BA does anything, and my concern is sorting matters, not setting more hares running. I hope that someone is looking at my case - albeit 37 days after I first contacted BA!!!

[Shane Hayward-Giles @SHaywardGiles]

Great con by @british_airways. I booked seats in August. In November BA cancelled them. When I re-booked them, I had to pay more as seats get more expensive with time! Rung to sort out – told not their problem. Great profits = poor customer service. @anna_tims

[Shane Hayward-Giles @SHaywardGiles]

@RichardnotatKF Hi Richard. Amazon selected (rightly) your book for me. Brilliant read. Like you I joined ASC as I believed and still believe in the ‘C’ word. Thanks for reminding all that it is at the heart of ASC, and not repetitive and fruitless arguments about who pays for what etc! Shane

[Shane Hayward-Giles @SHaywardGiles]

Fabulous news. Really deserved recognition for all who delivered this great healthcare improvement to the people of West Yorkshire. So pleased! @WYHpartnership @YHAHSN

[HSJ Awards @HSJ_Awards]

Drum roll please…the WINNER of the #HSJValue Awards 2020 Cardiovascular Care Initiative of the Year is @WYHpartnership a massive congratulations to you all!

[Shane Hayward-Giles @SHaywardGiles]

Powerful video re the value of community rehabilitation. https://t.co/qxsEz5GNGh

[Sue H-G 🇺🇦🇬🇧 @suehaywardgiles]

Hey @SHaywardGiles share with RightCare colleagues #rehabmatters by @thecsp members locally https://t.co/2lJVrChutq via @youtube

[Shane Hayward-Giles @SHaywardGiles]

@Matthew_A83 @BrisComHealth tells #healthybristol that empowering patients is not enough, NHS leaders need to be open to patient leaders too

[Shane Hayward-Giles @SHaywardGiles]

Interesting resentation about the added value volunteers can bring to @BrisComHealth clinical setting @MarvinJRees #healthybristol @thecsp

[Shane Hayward-Giles @SHaywardGiles]

Learning about @BrisComHealth achievements in patient/public involvement, and their ambition to improve further @MarvinJRees #healthybristol

[Shane Hayward-Giles @SHaywardGiles]

Great to be part of #Intersect support to @MarvinJRees improving health outcomes in Bristol. #healthybristol @NHSLeadership

[Shane Hayward-Giles @SHaywardGiles]

30+ years after #theblackreport @MichaelMarmot #thehealthgap is both depressing and inspiring @dannydorling @LatitudeFest @Tania_Latitude

[Shane Hayward-Giles @SHaywardGiles]

@vgul Absolutely @MichaelMarmot was taking about GPs being frustrated in not being able to meet patients' wishes & wanting 2 B more flexible

[Shane Hayward-Giles @SHaywardGiles]

.@MichaelMarmot tells #futurenhs that time is right for a new model for #primarycare, enabling GPs to deliver the service they want & need 2

[Antony Tiernan @AntonyTiernan]

.@MichaelMarmot talks about importance of social prescribing - #NHS referring people for non-clinical support, ie cookery classes #futureNHS