Dear @Safaricom_Care:
If someone is on postpaid package and they fail to renew or pay on time, you disconnect your service. They can't use data or make calls. If they don't renew for successive months, you still bill them for the postpaid service they didn't use except receive calls. Why require them to pay for the airtime and data bundles they did not use when YOU had disconnected your service - without availing the same resources to them upon reconnection? Isn't this fraudulent, oppressive and unethical business? Cc @CA_Kenya