Sonic Internet

America’s Best Internet, with uncapped, unlimited speeds up to 10 Gigs. 💻 Support: 6am-10pm PST | 1-888-766-4233

[Sonic Internet @sonic]

👋 Hey there! Our social support team is available Monday–Friday, 8am–5pm PT. If you’re reaching out outside those hours, we’ve still got you covered.

🛠️ Tech Support: [phone], 7 days a week | 6am–10pm PT
💳 Billing: [phone], Mon–Fri | 6am–5pm PT, Sat | 8am–5 pm PT
📞 Sales: [phone], Mon–Fri | 6am–9pm PT & Sat–Sun | 6am–7pm PT

👇 For more help, visit:
🔗 https://t.co/hyBfsXJkqu

We’ll be back in the feed soon 💙

[Sonic Internet @sonic]

What makes summer better? Ballpark nights, local pride, and Scrappy letting us know we're doing something right.

The interconnected web of ticketing, payments, broadcasting, and operations that make up his home at the @OaklandBallers' stadium has been backed by our fiber-optic internet for 20 home games, and he’s loving it.

[Sonic Internet @sonic]

@OaklandBallers Love to see it!

[Sonic Internet @sonic]

We hear you, and we appreciate your enthusiasm and patience. We have service in parts of San Jose, but availability can vary from street to street. We’d be happy to take a closer look at your location near Capitol & Snell. If you’re open to it, send us a DM with your address, and we’ll check the most up-to-date information for you.

[Sonic Internet @sonic]

You put a little pep in our step with every review.

For us, listening intently, taking our time during installations, and finding creative solutions, that’s not special; that’s just what we do.

And some people have noticed. Thanks for reviewing! We’re on a mission to get better internet to as many people as possible, and you sharing your experience helps others know we care, and we’re committed to building an internet company that doesn’t suck.

[Sonic Internet @sonic]

Building America’s Best Internet, with the best team.

We’re on a mission to bring America’s best internet to everyone—delivering the fastest speeds, the best value, and customer service people never dread calling.

Sound different? It should.

And it all starts with our people. We hire great talent and invest in it. Here, you’ll find real opportunities to grow, whether that’s through internal promotions, mentorship, or ongoing learning and development programs. You’ll do meaningful work that makes a difference in the communities we serve, alongside a team that’s driven, supportive, and proud of what we’re building together.

And the benefits are pretty great, too.

With open positions in IT, Sales, Field Service, Construction, Customer Service, and more, it's worth a visit to our https://t.co/tziyG0xtrE page.

[Sonic Internet @sonic]

Hey Toby! We are actively expanding in the Los Angeles County area. If you'd like, we'd highly recommend adding your information to our interest form that pops up after you check your address at https://t.co/7v7zdY5uwq. That way, we can update you directly if we're headed your way!

[Sonic Internet @sonic]

@Robyn_C_Wright Thank you so much! We'd be happy to look into that and get you an answer. Mind shooting us a DM with your address so we can check your area specifically?

[Sonic Internet @sonic]

How to solve for your ideal internet provider.

[Sonic Internet @sonic]

"Sonic received nearly flawless feedback from CNET readers. Many readers never experience internet drops or need to reset their router. They also report no noticeable speed differences during peak hours. And when it comes to customer service, no readers report poor or fair customer service."

Honored to be named a CNET People's Pick for Internet Service. We take reliability, fast speeds, affordability, and customer support seriously. Thank you for voting!

https://t.co/TFuGEYMUYi

[Sonic Internet @sonic]

@codygoodermote @QuinnyPig Thanks Cody! We'll respond via DM with more info on your exact neighborhood. Any big project takes a lot of prep. In transparency, we needed to develop a plan to roll out this type of downgrade for members in a sustainable way. We do have good news though! We'll DM you back.

[Sonic Internet @sonic]

LA County Update: 4,140+ installations completed (and counting)!

We live for that moment when our members get to cancel their internet service with the major providers.

[Sonic Internet @sonic]

So glad to hear you have already done so! And thank you for rallying more support! We hear you on the government phone taxes, and that is exactly why we are actively working on a program dedicated to our 1 Gig customers. Would you like to send us a DM with your address? We'd love to get you more specific information on your neighborhood.

[Sonic Internet @sonic]

Hey Cody! Thanks for reaching out. We are currently expanding our 10 Gig network in SF, with multiple projects in the construction and pre-construction stages. While we are expanding to LA and Dallas, we are continuing to grow our network simultaneously here at home in the Bay. And we're always exploring ways to improve our offerings. We'd recommend logging into Member Tools and navigating to "Internet Connections," then "Upgrade or Downgrade Service," and then click "Request Upgrade" to express interest in 10 Gig. The more demand concentration we see in an area, the higher likelihood for an upgrade.

[Sonic Internet @sonic]

@amyalkon @gLiTcZh Amy, what an awful experience. That's just not right. We hope you were able to get in contact with your medical provider and that you are feeling better now. Internet companies should treat their members better than that.

[Sonic Internet @sonic]

@MxSmith3 Of course! Those speeds you mentioned would have definitely been something we would want to help you troubleshoot asap. Hope you have a great weekend!

[Sonic Internet @sonic]

Warning: “Fiber-Powered” Internet is NOT what you think it is.

Our competitors know you want fiber internet; it’s far superior to 5G or coaxial connections, but instead of investing in building that infrastructure, they’re trying to cut corners and sell you “Fiber-powered” service.

Technically, there is fiber involved in the infrastructure, but the last mile that actually goes to your home, the part that gives you faster service that’s reliable and symmetrical, isn’t fiber. Where fiber counts, they let you down.

Be sure to read the fine print.

[Sonic Internet @sonic]

@MxSmith3 Got it. Just wanted to double-check.

[Sonic Internet @sonic]

@MeatheadMilitia Amazing, nothing makes us happier! Shoot us a DM with your phone number. We'd be happy to get you connected to tech support, so they can brainstorm how to get you as close to that 10 Gig as possible.

[Sonic Internet @sonic]

@GamingScrybe @MeatheadMilitia 💨

[Sonic Internet @sonic]

@gLiTcZh @GetSpectrum They don't know what they had 'til it's gone. We appreciate you now and always. Thank you for continuing to choose us!

[Sonic Internet @sonic]

Lol! Our goal is to future-proof our members' home internet connections! With our symmetrical speeds up to 10 Gig, connections stay fast and reliable, even as more devices, streaming services, and smart-home items connect over time. We also deliver our services uncapped, and we don't tier our best offering at a higher price.