Sophia Samuels

[Sophia Samuels @SSCS_76]

@WolvesSchools Jord Wolverhampton Schools U12s

[Sophia Samuels @SSCS_76]

@houseoffraser Terrible customer service! This cannot be House of Frasers!

Has the Company been sold to a lesser company who have been allowed to keep the name?

Twice in 3 months I have placed orders and the items not turn up! Both times for significant birthday milestones!

[Sophia Samuels @SSCS_76]

@houseoffraser have failed again!

After sending a good will gesture voucher code, for not delivering my son’s birthday present. I foolishly used the voucher to go towards buying myself something for my milestone birthday.

No surprise! Weeks later, nothing has been delivered!

[Sophia Samuels @SSCS_76]

@houseoffraser @houseoffraser due to your Company sending me the wrong size Timberlands, and now telling me the size I ordered are almost 2 weeks ago, during Black Friday are out of stock.

I am now unable to find them anywhere! Thanks for making my son’s birthday one to remember!

[Sophia Samuels @SSCS_76]

@houseoffraser worst service ever!

Received the wrong sized Timberlands on 5 December, for my son’s birthday the following day.

There is no phone number for Customer Service, so e-mailed. Finally received a response today 19 December they will not be exchange for correct item!

[Sophia Samuels @SSCS_76]

@houseoffraser I have sent a direct message as requested but Nisa on this team, is not helpful at all.

Nisa has told me that I have received the correct item. I’ve shown her a screenshot and she has now apologised. Now saying it’s out of stock but in stock online

[Sophia Samuels @SSCS_76]

@houseoffraser worst service ever received!

Sent the wrong sized Timberlands on 5 December! For my son’s birthday the following day!

Finally received an e-mail today 19 December, with a label to return the wrong items but told they will not exchange for the correct item!

[Sophia Samuels @SSCS_76]

@NationalHways amazing service last night, when I broke down on the M6 junction 10-10a last night. I waited as a single female on the hard shoulder from 20.20-23.30 waiting for @TheRAC_UK. Everyone I spoke to and met from @NationalHways were amazing!

[Sophia Samuels @SSCS_76]

@TheRAC_UK the patrol who was supposed to arrive at 22.15 has just text to say the office has told him they are sending a flat bed to recover my car instead. Another 90mins. So I’m still stood on M6 hard shoulder as a single female for 3.5hrs!

[Sophia Samuels @SSCS_76]

@TheRAC_UK Worst service ever. Broke down on M6 20.00 and called RAC. Over 10mins to navigate automated system. Finally told it would be 45mins. Called back an hour later, as no updates. Told would be another 50mins! Single female at night

[Sophia Samuels @SSCS_76]

@TheRAC_UK 2hrs later, I’m still stood as a single female on the M6 hard shoulder, after calling you at 20.20

[Solihull Moors Foundation @MoorsFoundation]

120' | I DO NOT BELIEVE IT!!!!!!!!!!!

[Sophia Samuels @SSCS_76]

@MoorsFoundation 👏🙌

[Sophia Samuels @SSCS_76]

@MoorsFoundation 👏🙌

[Sophia Samuels @SSCS_76]

@MoorsFoundation Come on lads! 👏

[Sophia Samuels @SSCS_76]

@centricaplc @britishgas 3rd time in 3 weeks the British Gas engineer has not turned up to fit my radiators, without letting me know they will not be coming. How do I escalate without getting just a rescheduled appointment??? @GMB #itvtonight @centricaplc

[Sophia Samuels @SSCS_76]

@BritishGas @britishgas 3rd time in 3 weeks the British Gas engineer has not turned up to fit my radiators, without letting me know they will not be coming. How do I escalate without getting just a rescheduled appointment??? @GMB #itvtonight @centricaplc

[Sophia Samuels @SSCS_76]

@BBCOne @britishgas 3rd time in 3 weeks the British Gas engineer has not turned up to fit my radiators, without letting me know they will not be coming. How do I escalate without getting just a rescheduled appointment??? @GMB #itvtonight @centricaplc

[Sophia Samuels @SSCS_76]

@BBCWatchdog @britishgas 3rd time in 3 weeks the British Gas engineer has not turned up to fit my radiators, without letting me know they will not be coming. How do I escalate without getting just a rescheduled appointment??? @GMB #itvtonight @centricaplc

[Sophia Samuels @SSCS_76]

@centricaplc @britishgas 3rd time in 3 weeks the British Gas engineer has not turned up to fit my radiators, without letting me know they will not be coming. How do I escalate without getting just a rescheduled appointment??? @GMB #itvtonight @centricaplc

[Sophia Samuels @SSCS_76]

@BritishGas @centricaplc @britishgas 3rd time in 3 weeks the British Gas engineer has not turned up to fit my radiators, without letting me know they will not be coming. How do I escalate without getting just a rescheduled appointment??? @GMB #itvtonight @centricaplc