Severn Trent

Our Customer Services team do not monitor this channel, if you need help with your account or any other issue, contact us here:

[Severn Trent @stwater]

X is not monitored by our Customer Services team, but your water is important to us.
If you need help with:
🔹 Your bill
🔹 If your water is different to usual
🔹 Issues or emergencies
🔹 Moving home
Or anything else, please contact us here: https://t.co/P1SHNXzD7g

[Severn Trent @stwater]

@AzzaP25 Hello, you've reached Georgia in the Operations team at Hafren Dyfrdwy. Please send us a direct message so we can assist you with your query and securely collect any necessary personal details. We look forward to helping you.

[Severn Trent @stwater]

@AkirasanUK If you could send a direct message I would be more than happy to look into this for you

[Severn Trent @stwater]

@OnlyWayIsGinger Rydym ynghau ar hyn o bryd, a’n horiau busnes yw o 9yb tan 5yp o ddydd Llun i ddydd Gwener. We are currently closed and our business hours are 9am-5pm Monday-Friday.

[Severn Trent @stwater]

@danowened I am sorry to hear this. If you could privately message us, I can take some further details from yourself and investigate further.

[Severn Trent @stwater]

@Pete_Bassist Good evening you are through to Oli in the Operations Team. As a VPN establishes your connection through a server in another country it may mean that the website will not work as Severn Trent is a UK company. Have you tried using a UK server on your VPN at all?

[Severn Trent @stwater]

@turkey_burgler Hello, you've reached Georgia in the Operations team at Severn Trent. Please send us a direct message so we can assist you with your query and securely collect any necessary personal details. We look forward to helping you.

[Severn Trent @stwater]

@Ryan53604184 Hello, you've reached Georgia in the Operations team at Severn Trent. Please send us a direct message so we can assist you with your query and securely collect any necessary personal details. We look forward to helping you.

[Severn Trent @stwater]

@georgereeves64 Hello, you've reached Georgia in the Operations team at Severn Trent. Please send us a direct message so we can assist you with your query and securely collect any necessary personal details. We look forward to helping you.

[Severn Trent @stwater]

@NFFCTrentEnd65 Good morning, we can certainly look into this for you. If you would like to send a DM with your details, we can take a look and see what was causing the supply issues for you. Thanks, Dan

[Severn Trent @stwater]

@Michael57690152 Hi Mike, I'm so sorry to hear that you're having these issues, please could you send us a DM so we can look into this for you? Thanks, Dan

[Severn Trent @stwater]

@RidgewayRam Hi, sorry Garry I went on my lunchbreak.
Are you using this link when you try to make the payment? https://t.co/DxH9oODk4V

[Severn Trent @stwater]

@sheff_shell Hi there,
If you would like us to review your bill and explore ways to reduce your costs, please get in touch so we can discuss this further.
Kind regards,
Alex

[Severn Trent @stwater]

@AaronLaw92 Good afternoon Aaron,

Please contact us via direct message, and we’ll get an account set up for you as soon as possible.

Many thanks,
Alex

[Severn Trent @stwater]

@gemmadowneswba Good afternoon Gemma,

If you could get in touch with us via direct message, we’ll be happy to go over your payment plan and explain how this was calculated.

Kind regards,
Alex

[Severn Trent @stwater]

@BritishYusuf detail.

Kind regards,
Alex

[Severn Trent @stwater]

@BritishYusuf Good morning Yusuf,

Thank you for providing your feedback. We will look to use this when making amendments to future bills.

In the meantime, if you would like to contact us via direct message, I’d be happy to discuss your accounts balance in more

[Severn Trent @stwater]

@phil_welling Please could you speak with us on private message so we can discuss further. Please could I take your name too?