Severn Trent

Our Customer Services team do not monitor this channel, if you need help with your account or any other issue, contact us here:

[Severn Trent @stwater]

X is not monitored by our Customer Services team, but your water is important to us.
If you need help with:
🔹 Your bill
🔹 If your water is different to usual
🔹 Issues or emergencies
🔹 Moving home
Or anything else, please contact us here: https://t.co/P1SHNXzD7g

[Severn Trent @stwater]

@FrancoisLoi Hello, my name is Isaac with the Operations Team at Severn Trent Water. Thank you for waiting.

I am very sorry to see this is happening.

Can you please provide the full address including postcode of location so I can look into this please.

[Severn Trent @stwater]

@NickBar36653783 Hello, my name is Isaac with the Operations Team at Severn Trent Water. Thank you for waiting.

I am very sorry to hear that.

Can you please provide the full address including postcode of location so I can look into this please?

[Severn Trent @stwater]

@Sebasti96280314 Hi, good evening, thank you for contacting us today. I am sorry for any inconvenience caused by the traffic lights. Please feel free to send us a direct message, and we will be happy to look into this for you.

[Severn Trent @stwater]

@MinaHunjan Our team are now on site working to get this repaired and the supply restored as soon as possible. We’ll continue to keep you informed on our web page https://t.co/X6tbt6Ibid with any further progress.

[Severn Trent @stwater]

@harton74 It's no problem.

Do you have a postcode for that road so I can take a look at the issue for you?

[Severn Trent @stwater]

@harton74 Hi this is Jeevan in the operations team. Thank you for waiting.

How can I help?

[Severn Trent @stwater]

@1titnik @HJB_News__ Rydym ynghau ar hyn o bryd, a’n horiau busnes yw o 9yb tan 5yp o ddydd Llun i ddydd Gwener. We are currently closed and our business hours are 9am-5pm Monday-Friday.

[Severn Trent @stwater]

@PaulRadford22 Please can you provide us with the nearest full address so we can take a look into this?

[Severn Trent @stwater]

@TedAnderson68 Good morning Ted, thanks for taking the time to report this, I've double checked and we're aware of this leak already. Thanks, Dan

[Severn Trent @stwater]

@Bernadette24986 @thameswater I do apologise however in order for me to investigate this you would need to message us directly

[Severn Trent @stwater]

@Bernadette24986 @JohnNicholRAF @thameswater Good evening Bernie you are through to Oli in the Operations Team, if you can send us a direct message I can look into this for you

[Severn Trent @stwater]

@Bernadette24986 @JohnNicholRAF @thameswater Good evening Bernie you are through to Oli in the Operations Team, if you can send us a direct message I can look into this for you

[Severn Trent @stwater]

@jnafr @SthStaffsWater Good morning you are through to Oli in the Operations Team, if you could message us privately I can take a look into this for you.

[Severn Trent @stwater]

@lollyvjohnson Good evening you are through to Oli in the Operations Team, if you could message us privately I would be more than happy to look into this further for you

[Severn Trent @stwater]

@Thoonspief are visiting our website it’s worth having a look at our Check My Area Map section on the homepage which shows leaks that have already been reported to us.

Kind regards,

Olivia - ST Social Media Team 2/2

[Severn Trent @stwater]

@Thoonspief Hi Thoon Spief,

We appreciate you taking the time to share your feedback with us. If you spot a leak while you are out and about, call our Leakline number on 0800 783 4444, the call is free on most landlines. Or report the leak using our on-line form here. Although if you 1/2

[Severn Trent @stwater]

@MBowater Hello, you've reached the right team at Severn Trent. Please send us a direct message so we can assist you with your query and securely collect any necessary personal details. We look forward to helping you. Many thanks, Jaber.

[Severn Trent @stwater]

@TimMiddleton6 Hello, you've reached the right team at Severn Trent. Please send us a direct message so we can assist you with your query and securely collect any necessary personal details. We look forward to helping you.