SYKES Digital CX

Innovative @SYKES_Global digital CX support solutions, providing comprehensive global customer care in social media, messaging, chat and more.

[Social Media Week @socialmediaweek]

NEW PODCAST: Business Messaging, AI and the Future of Customer Service with Joshua March, CEO of Conversocial https://t.co/3puKQgIcmb

#L2S #Leads2Scale #messaging #customerservice #AI #SocialMessaging

[SYKES Digital CX @SYKES_DigitalCX]

@Customer_CX Thanks for the follow! Great to be connected!

[SYKES Digital CX @SYKES_DigitalCX]

@jordan_backues Great to be connected :)

[SYKES Digital CX @SYKES_DigitalCX]

2018 @NewVoiceMedia “Serial Switchers” report: businesses losing $75B+ annually due to poor #customerservice, up $13B since 2016 report, via @ShepHyken @forbes: https://t.co/6fMtStZamR #CX

[The Verge @verge]

Instagram is letting users share posts directly to their stories https://t.co/XKTBIu9YS2

[SYKES Digital CX @SYKES_DigitalCX]

Facebook reports deleting 865.8 million posts in Q1-2018, and removing 583 million fake accounts in the same period: https://t.co/WJ7hqMYoBP by @fastcompany

[CNET @CNET]

Google I/O 2018 live stream #CNETLive https://t.co/H0ji9aYG9J

[SYKES Digital CX @SYKES_DigitalCX]

Ditching Social Media Is Not A Smart Move For Any Business: https://t.co/hQp23MGXZH by @forbes

[SYKES Digital CX @SYKES_DigitalCX]

IDC has estimated that by 2019, 40% of digital transformation initiatives will use #AI services, and by 2021, 75% of enterprise applications will use AI: https://t.co/I8il0XXrHO via @CRM #CX #customerservice

[SYKES Digital CX @SYKES_DigitalCX]

"We are proud to be among the first digital customer service platforms to integrate directly with WeChat, allowing our clients to extend messaging-based support to their customers throughout China and the rest of Asia." @joshuamarch https://t.co/9s0S1II8RV by @PRNewswire

[SYKES Digital CX @SYKES_DigitalCX]

More than 80% of customers say the experience is more important the actual product: https://t.co/H7ryZ6etaj #CX #BrandLoyalty

[SYKES Digital CX @SYKES_DigitalCX]

This #AI Platform Helps Jobseekers Fix Their #SocialMedia Reputation: https://t.co/Zr7G0nWPCq by @fastcompany

[SYKES Digital CX @SYKES_DigitalCX]

.@WhatsApp cofounder invests $50 million into encrypted messaging app Signal: https://t.co/k9UixjQPsq

[SYKES Digital CX @SYKES_DigitalCX]

What is @VeroTrueSocial? Everything to know about the "new Instagram" https://t.co/1yEIylz5nU by @NME

[SYKES Digital CX @SYKES_DigitalCX]

#CustomerService IS Marketing: According to a recent study from Aberdeen Group, companies that align service and marketing programs report 55% greater annual increase in #CSAT than those where service and marketing operate in silos: https://t.co/GaTZyvy7vL #CX

[SYKES Digital CX @SYKES_DigitalCX]

By 2020, 30% of search is voice-conducted. Here’s what that means for your business. https://t.co/ddW2u255C5 by @jamietolentino via @TheNextWeb

[SYKES @SYKES_Global]

Watch how SYKES’ Chat Support is the most efficient, convenient and reliable method for your customers and company - https://t.co/pVSd0RCbmE

#ChatSupport #CustomerService #SYKES

[Forrester @forrester]

Empowered consumers are changing the market. #CX Index gives you the insights you need for customer experience success. https://t.co/bA3bY22Jop