CCX

Customer Contact X is all about the #digitaltransformation of the contact centre and #CX industries #CRM, #customerexperience, #custserv, #cctr

[CCX @Customer_CX]

New for 2019 #CustomerContactX the co-located event at #UCEXPO, focused on helping businesses evaluate, source and buy tech to digitally transform customer contact centres in the multi channel and omni channel world of the modern customer. Follow @UCEXPO for the latest event info

[Intruder @intruder_io]

📣 #DTXMCR22 is now open for registration! We are excited to be joining the event this year to meet new faces, run live demos, and more. In Manchester 27-28 April and need a ticket? Register for free now ➡️ https://t.co/8Fi6ZMuYoN

See you there 👋

[SnapshotzNA @SnapshotzNA]

What Call Center Metrics mean to Customers https://t.co/RxEOavjMmO

[CCX @Customer_CX]

Nationwide pumps £4.1 billion into digital transformation drive https://t.co/riFsRi78k5 #DigitalTransformation #dx

[CCX @Customer_CX]

@BigMentor @IPEXPO Hi Peter, you can download the official IP EXPO Europe 2018 app which has the floorplan on it. Hope this helps!

[Bradley Maule-ffinch @BradleyMauleffi]

Cool Video!!! https://t.co/YWfHuuD4gM #dx #IPEXPO #DTX #DigitalTransformation

[CCX @Customer_CX]

M&S take the brave step of employing AI in their call routing - For what its worth we support you!! https://t.co/sUshtQ4fqM #cctr #DigitalTransformation @marksandspencer

[CCX @Customer_CX]

CEO not taking Digital Transformation and the Customer Experience seriously? Here is a cautionary tale... https://t.co/RgOJYdagSV #DX #DigitalTransformation #CX

[CCX @Customer_CX]

Google, Microsoft And Startups Are Going To War On Chatbot Technology
https://t.co/2yUTXRy1h2 #ai #DigitalTransformation #Cctr #chatbot

[CCX @Customer_CX]

We're not sure we completely agree with this interesting article "How to Fail at Digital Transformation" https://t.co/Moiti4dNm1 #DigitalTransformation #cx #cctr

[Bradley Maule-ffinch @BradleyMauleffi]

Not sure this is very helpful... https://t.co/XX5uN99txm " "large swathes" of people becoming "technologically unemployed" from chief economist of the Bank of England #AI #MachineLearning #DigitalTransformation

[CCX @Customer_CX]

Good this from @zkerravala - "Digital transformation starts with shifting the contact center to the cloud" https://t.co/LjA2egATme #DigitalTransformation #cctr #cx

[CCX @Customer_CX]

Absolutely fascinating article...With great Big Data, AI, UX, and Persuasive Design Power comes great responsibility... when are we pushing it too much? https://t.co/vLV5Ch0SGb #UX #BigData #DigitalTransformation #CX

[DTX Cyber @CyberSec_Events]

Our research published today reveals #Blockchain is baffling Brits as businesses forge ahead with adopting the technology - https://t.co/xMeKn1O7jv

[CCX @Customer_CX]

"Call centre of the future – human or bot?" https://t.co/8UL6znCNbI We think a bit of both.... #cctx #ai #chatbot #digitaltransformation

[CCX @Customer_CX]

When deciding on CX researching customer requirments is good but remember sometimes even our customers don't know what they want...."If I’d asked my customers what they wanted, they’d have said a faster horse.” — Henry Ford #cx #cctr #DigitalTransformation

[CCX @Customer_CX]

@ABridgwater Its Omni baby!!!

[CCX @Customer_CX]

What will the impact be: is it ALL good? "Google is bringing its human-like conversational AI to the contact centre" https://t.co/SQBz5bUZz5 #AI #CCTR #DigitalTransformation

[CCX @Customer_CX]

What are the key digital transformation trends all CIOs should be conscious of? https://t.co/Rkzydxn45C #DigitalTransformation

[Terri Maxwell @terri_maxwell]

Can #AI improve the customer experience? Take a look at how introducing artificial intelligence in your #CX strategy can streamline your processes, and improve customer retention—by @weareHUMACH: https://t.co/H8uogOclPA .@SmarterCX .@TheCXMagazine #CustomerRetention #BusinessTech