@Vipan1822 Hi, thanks for reaching out to us - firstly, we'd suggest that you delete any personally identifiable information from your post as a precaution. With regard to the issue, our team is looking into this and we'll have an update for you by 6 PM. Cheers
@saurabh05112004@MMTCPAMP@CaratLane Hey Saurabh - was there any issue you faced with selling your SafeGold balance? Please let us know - we'd be happy to help.
@sk_survived Thanks for alerting us to this! We were in the process of a deployment late at night, and as a result this message was triggered. Great to know our customers are always looking out for us :D
@AmazonHelp@MunfaidP Hi Munfaid, our sincerest apologies for the issue you were facing as well as the blockers in getting support from us. We trust this issue has been resolved and you are now able to sell your gold?
@Chikun_gen@PhonePe@CRED_club Hey there, the difference in price you might be seeing comes from PhonePe offering 99.99% purity and Cred offering 99.5% purity. Both are 24K gold. Hope this answers your question!
@Madhav86587764@AxisBankSupport Hi Madhav, sorry you're having a bad experience here - could you please send us your number on DM? Our team will reach out to you and resolve this asap.
@buydotbtc@btcname_DID SafeGold India (DGIPL) has no relationship with any such product and any reference to "SafeGold" should immediately be discontinued, pending strict legal action by DGIPL.
@SANDESH527342@cyberabadpolice@CybercrimeCID@PhonePeSupport Thank you for reaching out to us - we are so sorry that you've had a bad experience with our delivery. I believe the team has reached you already and shared an update. They will provide further updates directly.
@tsbhasker (ctd.) any existing Digital Gold balance you have via Axis Bank shall be seamlessly migrated to SafeGold's platform. You can continue to buy gold through Axis until 30 November, 2025 and sell your gold on the Axis platform until 31 December, 2025.
@tsbhasker Thank you for reaching out to us - in compliance with certain RBI norms regarding the offering of 3rd-party products (including insurance), Axis Bank is discontinuing the sales of digital gold on its platform. Please visit https://t.co/3Phkaagn0s to continue buying gold
@karthikeyan975 We're so sorry to hear that you're facing issues with our platform. Could you please DM your number to us so we can share this with our customer service team to resolve this.
@pentyala_satish Please visit our website at https://t.co/3Phkaagn0s to access and continue transacting. We will share an update Play Store link shortly as well
@KumarR77871@SEBI_India@SEBI_updates@MobiKwik Hi Ranjit, as a precaution to prevent account takeover or misuse, you will need to complete a KYC verification process in order to access the gold linked to your old mobile number. Please share your mobile number via DM for our team to get in touch. Thanks
@guppywits@TanishqJewelry@ChawlaAjoy57631 Hey Sangameshwara, we understand that the new process seems more onerous. We have instituted additional checks for enhanced security to ensure that gold is transferred from a genuine user's account (hence the request for proof of the original payment method).
@guppywits@TanishqJewelry@ChawlaAjoy57631 We're so sorry that you've had a poor experience here. The functionality was undergoing some changes and should be available once again by 8th August - our team will reach out to you and message you once this is live.