Samantha Armstrong

[Samantha Armstrong @SamanthaSam74]

@ChrisAn41022321 @British_Airways Yes, we are still missing 3 bags. One has items with huge sentimental value in them... ho hum

[Samantha Armstrong @SamanthaSam74]

@British_Airways ... why ask me to DM you my details if you are going to ignore those DMs too... Please please please respond and be helpful. I need to reclaim the 3.5k you cost me in replacing essentials for 5 people in arctic temps... and WHERE ARE MY 3 BAGS??? :;(

[Samantha Armstrong @SamanthaSam74]

It's been over a month.... please please look for this little dude BA. You have our bags... you've confirmed you have them... let me have them lol @British_Airways

[Samantha Armstrong @SamanthaSam74]

I can replace everything but Coco.... please help reunite Coco and Gabby for Christmas... @British_Airways

[Samantha Armstrong @SamanthaSam74]

@ChrisAn41022321 @ChrisAn41022321 @British_Airways Hiya, nope no update, but I have had an email from CR team asking for details of what is in my bag and suggesting 2 more links that don't work for uploading my receipts. I have just reponded. Hopefully your bags will arrive soon Sx

[Samantha Armstrong @SamanthaSam74]

@ChrisAn41022321 Hi, to date I have not been able to. I have just had DM with @British_Airways and I was asked to send screenshots to them, which I have done this morning. Try DM route. No matter what I did they wouldn't upload. Good luck :)

[Samantha Armstrong @SamanthaSam74]

@ChrisAn41022321 When we checked in they offered it as a perk for free, as the flight was fully booked. Meh. It's life, but I am getting frustrated that the process is so so complicated. Hope you get bags back Sx

[Samantha Armstrong @SamanthaSam74]

@ChrisAn41022321 I am going throw BA because the bags were never meant to be checked in the first place - so I didn't have travel insurance. I am going to contact my CC provider and ask for a recall on the flights as they have broken the contract by not transporting my bags...

[🌱 BAREFOOT TED 👣 ʙᴏʀɴ ᴛᴏ ʀᴜɴ ꜰʀᴇᴇ ɪɴ ᴛʜᴇ 🇺🇸 @BarefootTed]

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[Samantha Armstrong @SamanthaSam74]

@British_Airways come on!!! Why can't I upload my receipts... I have reached out to CR 5 times. I have 25 receipts to a value of 3.5k - someone please help me :'(

[Samantha Armstrong @SamanthaSam74]

@British_Airways oh dear... after redirecting my baggage back to the UK after 14 days of no news or updates and spending an hour at LHR yesterday where I was assured the bags were in the UK, I get a call last night from Montreal... Miss we are trying to deliver your lost bag!

[Samantha Armstrong @SamanthaSam74]

@MSFofHGHS I am going to replace my technical running jacket right now because I know that I am never going to see it again... I am now panicking as I can't remember if I packed my advanced skin in the suitcase... which would be a disaster as I have races coming up :(

[Samantha Armstrong @SamanthaSam74]

@British_Airways can you confirm that tomorrow when we check in, our luggage will be accepted? I have had to borrow luggage as ours never arrived.... and I am worried it is out of dimension

[Samantha Armstrong @SamanthaSam74]

@MSFofHGHS OMG... seriously?? That's so rude!

[Samantha Armstrong @SamanthaSam74]

@MSFofHGHS Sounds familiar... on day 3 of our situation the rep advised me to stay indoors to stay warm. This was quality advice.

[Samantha Armstrong @SamanthaSam74]

@MSFofHGHS Thank you. Our thoughts are with your mum and her medication. We hope they are reunited X

[Samantha Armstrong @SamanthaSam74]

@MSFofHGHS They directed me to a claims form that doesn't work, then said it would be at least 35 days before I get a response... fingers crossed they find our bags...

[Samantha Armstrong @SamanthaSam74]

@MSFofHGHS I have lost 3000 dollars replacing winter clothing for 4 children and 2k worth of technical trail running gear that they cannot locate :( I am devestated... vacuuming is a good idea... I am on it pwahahhaha

[Samantha Armstrong @SamanthaSam74]

@MSFofHGHS Don't!!! We are flying back Saturday and I am so worried about checking anything after this fiasco. We have had 4 of our 7 bags delivered to Montreal...after 0 news, 0 empathy and 0 accountability! I hope you find your bag

[Samantha Armstrong @SamanthaSam74]

@British_Airways any chance on some form of update or apology for 13 days of NO luggage (4 of 7, dribs and drabs after 10 days!)... I have heard from your CR team and they have now disappeared again. Your claims form won't upload receipts.... come on... this is beyond a joke now

[Samantha Armstrong @SamanthaSam74]

What about the hundreds of passengers in North America... 12 days!.... On the first day of luggage gate BA gave to me... Nothing... that's what they gave me... repeat... 12 days 🤣

[The Telegraph @Telegraph]

✈️ British Airways has deployed one of its largest jets as a passenger-less “Santa Express” to reunite forlorn customers the length and breadth of Europe with luggage stuck at Heathrow airport https://t.co/cIV5txtro0