Sandeep Sharma

[Neeti Chugh @NeetiChugh1]

DELHI GOVERNMENT, WAKE UP!

Gole Market Roundabout is a complete mess!
Traffic disrupted. Commuters frustrated. Businesses suffering.
And yet—no work, no progress, no accountability.

[Rajeev Jain @rajeev51jc]

@neerajmittalias @PetroleumMin 🙏 Sir,
👉🏻Free Clean Toilet, RO water at a Petrol Pump is a value addition for travellers & customers.
👉🏻But the Remunerations for providing these free services on a per litre basis is not at all adequate considering the high costs involved.

[IOCL_Delhi State Office @DelhiIocl]

At @IndianOilcl , transparency and customer trust are our highest priorities. When a concern about excess fuel dispensing was raised at M/s Tajindra Traders, Karnal, on 23.09.25 evening, IndianOil immediately took action. On 24.09.25, officials from IndianOil along with the Department of Legal Metrology of Govt of Haryana thoroughly inspected the outlet.

All Dispensing Units were found to be accurate, the seals were intact, and no malpractice of chip change etc was detected. An independent committee as well as the service engineer of GVR (OEM) dispensing units further confirmed the correctness of the systems.

To ensure the highest standards of fairness, all IndianOil Retail Outlets are fully automated, providing transparent, tamper-proof, real-time monitoring of every single transaction. There are strict Marketing Disciplinary Guidelines(MDG) which can lead to termination of any outlet of a dealer if any tampering is found in either fuel quality or quantity.

It is important to clarify that the “rated capacity” of vehicle fuel tanks, as stated in user manuals, is only indicative and not the full physical volume of the tank. As per the Legal Metrology Division, Ministry of Consumer Affairs, Government of India, vehicle manufacturers routinely design fuel tanks with 15–20% additional capacity beyond the rated volume. This extra capacity is intentional and serves critical safety and environmental functions, including acting as a buffer for thermal expansion to prevent leakage due to temperature variations, maintaining vapor space to reduce hydrocarbon emissions and ensure optimal engine performance, and preventing spills when vehicles are parked on uneven surfaces. During joint committee inspections, all preliminary checks have indicated no evidence of tampering.

An official circular dated 06 March 2023 from the Ministry of Consumer Affairs, Government of India (copy attached), explicitly acknowledges this design practice and advises automobile manufacturers to declare conservative fuel capacities in manuals to prevent overfilling hazards, not to reflect the actual physical volume of the tank. In light of this, the dispensing of 76 liters into a tank rated at 70 liters does not constitute malpractice or meter fraud, by itself.

At IndianOil, every customer issue is treated with fairness, facts, and integrity. The customer in this particular incident, however, left the outlet without paying the fuel charges. We are also ready to extend our support to have the concerned vehicle inspected in coordination with OEM BMW Ltd to determine its exact tankage capacity and reassure the customer.

Efforts by certain social media platforms to create frenzy, confusion and fear in the minds of the consumers and spreading gross generalisations without verifying basic facts are mischievous, misleading and deeply unfortunate.

Your trust fuels us, and we remain committed to ensuring accuracy, fairness, and transparency in every transaction.

#IndianOil #CustomerFirst #EnergyOfIndia

@IPSinghSp
@IndiaNewGen

[Delhi Petrol Dealers Association (Regd.) @DelhiPDA]

Clarification needed : The charges mentioned in the recent circular issued by NPCI, mentions 0.5% on fuel. We petrol pumps as merchants seek clarification,whether we would be affected & who will bear these charges. @UPI_NPCI @NPCI_BHIM @RuPay_npci @NPCI_IMPS