SarahA

[Dr Julia Grace Patterson💙 @JujuliaGrace]

I have just pinned a tweet (top of my profile) which is devastating and heartbreaking. Please stop what you are doing for one minute and contact your MP immediately. This is what is happening to people. This is what this government has done to the NHS 🚨

[SarahA @Sarah7976]

@UnderArmour no extended online Christmas refund policy- poor show! Order a product for Christmas earlier than 30 days prior to when it will be opened (hardly unusual for this time of year) and have absolutely no chance or option to return it 🤷‍♀️

[SarahA @Sarah7976]

@HR_Hour Quality conversation & discussion with the recruiting manager to have clarity on the role being filled, accountabilities etc, must haves/nice to haves from a successful candidate- to be reflected in a clear, engaging and jargon free advert and targeted assessment process.

[SarahA @Sarah7976]

@alana_sloan Definitely!! 😂

[SarahA @Sarah7976]

@AskNationwide Thanks Jack- have just done this, thank you

[SarahA @Sarah7976]

@AskNationwide why has my current account card started declining this afternoon with plenty of funds in my account? I am away and do not have time to wait over 30 minutes on hold. This is second time in 2 weeks this has happened!

[SarahA @Sarah7976]

@Lucyed27 @AskNationwide Neither is mine. Am on hold at the moment waiting to speak to someone- beyond angry now.

[SarahA @Sarah7976]

@AskNationwide Still not working 😡

[SarahA @Sarah7976]

@AskNationwide I have tried to call however after the automated message which down plays your current issues the call is cut off.

[SarahA @Sarah7976]

@AskNationwide my card is still being declined? I have already DM you my name and postcode.

[SarahA @Sarah7976]

@AskNationwide I would hope they are ten hours after my original query. I sent this info via DM last night so would have assumed this was already checked. I will try my transaction again and let you know if any continued issues.

[SarahA @Sarah7976]

@AskNationwide @sharonwit They are not back to normal. Cards are still being declined- are you not reading the tweets and messages you are receiving. I have already DM’d you and your responses are unsatisfactory and stop when you were asked who I could escalate to.

[SarahA @Sarah7976]

@AskNationwide And how can a large building society like you not cope with high transactions levels! (2/2)

[SarahA @Sarah7976]

@AskNationwide Still not working; cut off when you call to speak to someone; automated message says problem was between 2pm and 7pm- clearly not true; I don’t know what you class as a ‘small’ number of customers but would suggest more than this based on social media activity (1/2)

[SarahA @Sarah7976]

@AskNationwide I just have sent a DM

[SarahA @Sarah7976]

@AskNationwide @AskNationwide and then the call is just cut off- unbelievable

[SarahA @Sarah7976]

@AskNationwide are you still having problems? Just tried to purchase train tickets again and card is still declining? Stuck on hold trying to speak to someone.

[SarahA @Sarah7976]

@AskNationwide services still normal?It would be funny you keep saying this if not so annoying. Declined credit card payment and for train tickets- please advise your customers what is going on?

[SarahA @Sarah7976]

@AskNationwide @LA_Horne Omg! Stop saying services are available as normal when they so obviously are not. Appalling customer service- just say what the problem is and when we can expect it to be fixed so we can all stop calling/tweeting because you are not providing any information.

[SarahA @Sarah7976]

@AskNationwide your services are not working normally as you keep saying- two transactions now declined- we cannot all be wrong- over 30 minutes wait on hold- what is going on? Are you going to compensate if I cannot book my train tickets?