Sarah Burn

[Sarah Burn @SarahBurn17]

@BootsUK Hi, the Silverlink branch phone number does not have the beauty counter option so unable to speak with the counters. How can I get in touch as call options take me to head office.

[Sarah Burn @SarahBurn17]

@ZutonsThe Looking forward to tonight in Newcastle. Please can you share set times? Thanks

[Sarah Burn @SarahBurn17]

@clarkshelp Also the customer service call wait is an appalling experience. One hour waiting with no progress of where you were in the queue, no options to call back but keep your position in the queue, etc. If this could be fed back as a poor customer experience that would be appreciated.

[Sarah Burn @SarahBurn17]

@clarksshoes Hello, I’ve just waited an hour to get through to your customer service team until I hung up. The website for your outlet state free delivery over £30 order. I have placed an order for Cyber Monday which is £56 and it is charging me delivery. Please can you help.

[Sarah Burn @SarahBurn17]

@clarkshelp Hi, I was able to get this resolved as it reverts back to free delivery after you enter your payment information. It’s the order review screen when the charge is visible and I had noticed another person posted about a similar issue. Perhaps feedback for the site developers?

[Sarah Burn @SarahBurn17]

Hi @adidasUK team, 🙏 I've been searching everywhere for the X Crazyfast Messi.3 football boot in kids size 2, for my football-crazy daughter's 8th birthday in 2 weeks. Multiple setbacks, including a canceled order. Any chance you can help me locate a pair? Desperate mam here! 🙏

[Sarah Burn @SarahBurn17]

My tweet 20 min ago is not showing. I’ve just waited an hour to get through to your customer until I hung up. The website for your outlet state free delivery over £30. I have placed an order for Cyber Monday which is £56 and it is charging me delivery. Please help. @clarkshelp

[Sarah Burn @SarahBurn17]

@clarkshelp Hello, I’ve just waited an hour to get through to your customer service team until I hung up!! The website for your outlet state free delivery over £30 order. I have placed an order for Cyber Monday which is £56 and it is charging me delivery. Please can you help.

[Sarah Burn @SarahBurn17]

@oogieboo1981 @Rikbead Asked to DM but no reply as yet. Based on recent announcements I think we’re a few days out for any further decisions.

[Sarah Burn @SarahBurn17]

@Rikbead @TUIUK In exact same position although we’re flying on the 5th. We’ve avoided the news for our youngest but our 11 year old is frightened and asking lots of questions I can’t answer about our holiday.

[Sarah Burn @SarahBurn17]

@My_Metro …but I will miss my connecting train though as I hadn’t planned for a faulty machine. I’ll speak to the staff at Central and explain the issue.

[Sarah Burn @SarahBurn17]

@My_Metro Hi, I’ve just paid for a ticket at Monkseaton Metro (heading towards Central) and the ticket machine did not provide a ticket or receipt. It’s as if there’s no card/paper in the machine and is going through a continuous cycle. I now am travelling without a ticket.

[Sarah Burn @SarahBurn17]

@My_Metro It is the machine nearest to St Ronans Road, Monkseaton

[Sarah Burn @SarahBurn17]

@My_Metro Sorry I had to jump on the arriving metro at 6.06 as I have to catch a train. I’ve took a screen grab of the machine and my card statement will show I’ve made payment. Is there a way I can call the help point now, when I looked on line customer services does not open until 9am

[Sarah Burn @SarahBurn17]

@beautybay @beautybayhelp Hi, any update?

[Sarah Burn @SarahBurn17]

@beautybayhelp Hi, is it likely you will have more ‘Florence by Mills’ stock available online before Christmas? If so any indication when? Thanks 😊

[Sarah Burn @SarahBurn17]

@BootsUK Any update?

[Sarah Burn @SarahBurn17]

@BootsUK Hi, is it likely you will have more ‘Florence by Mills’ stock available online before Christmas? If so any indication when? Thanks 😊

[Sarah Burn @SarahBurn17]

@DHLeCommerce @Florencebymills I’ve done that too and no response. Very much in limbo. Is there an issue with UK customs as noticed others have commented about lengthy delays?

[Sarah Burn @SarahBurn17]

@DHLeCommerce @Florencebymills Please help…my order has been stuck in UK customs for 20 days. I have called your customer service teams twice and they can’t help. I have been redirected to numbers which do not work. This is a gift for my daughter who will be heartbroken 💔