Sarah Shanley

Happy wife & mom. Chronic organizer. Social media junkie. Avid reader. Outlander-pusher. Genealogist. Sucker for chick-flicks. Really bad at twitter.

[Sarah Shanley @SarahShanley]

@SpiritAirlines I DM’d you. *crickets*

[Sarah Shanley @SarahShanley]

@SpiritAirlines trying to update my account to match my DL/passport/etc. Website says “must phone.” After almost 1.5 HOURS on hold, the rep told me that name change requires using “chat contact,” where my DH has been in queue for over an hour. Is this the best you can do?

[Sarah Shanley @SarahShanley]

@SpiritAirlines This isn’t about my reservation; it’s about updating my @SpiritAirlines account name to match my identification.

[Sarah Shanley @SarahShanley]

@SpiritAirlines It’s been a while since I flew @Spirit, but I’m already regretting the ticket purchase. At the very least, could you provide customers with correct instructions about the most efficient way to update their account? Don’t say “call us” unless you can solve the issue by phone

[Sarah Shanley @SarahShanley]

@SpiritAirlines Love how your chat box underestimates wait times significantly but also says, “navigating away from this page or to another tab may cause the chat to end.” #wastingmyday

[Sarah Shanley @SarahShanley]

Customer care is not dead! Gary with @Delta could not have been more compassionate & helpful today. Thank u for easing our minds. New favorite airline!!

[Sarah Shanley @SarahShanley]

Love that the @AmericanAir flight attendants are concerned with someone not muting their phone audio but the jackwad in front of me has his seat fully reclined before takeoff. 🙄

[Garrett Shanley @garrettshanley]

Read @TheAlligator's reporting on Florida Surgeon General Joseph Ladapo's rocky tenure at UF in the @MiamiHerald today: https://t.co/HUDb8gcDVy

[Sarah Shanley @SarahShanley]

@TMobile I had the best experience in the Coral Springs, FL store today. Richard Allen could not have been any nicer, helpful, patient and efficient. They were BUSY & he was calm & friendly throughout. Made our day! TY!

[Sarah Shanley @SarahShanley]

@urbnstylista @ultabeauty @Sephora I’ve rung 4 times, emailed multiple times. Chat bot got nowhere. And there’s nobody monitoring their text service. I’m looking at Macy’s, Sephora and Target but they don’t have the same BF deals. I will NEVER use @ultabeauty again. They did me dirty

[Sarah Shanley @SarahShanley]

@babypinkinfact @ultabeauty I think we all need to lodge complaints with the @BBBKY about @ultabeauty questionable business practices. We have legit issues and they are doing some shady stuff.

[Sarah Shanley @SarahShanley]

@urbnstylista @ultabeauty @Sephora At least they’re replacing it! They never shipped my BF order and when I asked why the tracking showed that laser ship never received package, @ultabeauty canceled my order. Told me to reorder at regular prices. Nope!

[Sarah Shanley @SarahShanley]

@vietkalechips @ultabeauty At least they sent it! They claimed to have shipped mine but it never left the @ultabeauty distribution center. When I asked where my BF order was, they canceled it & told me to reorder at full price. Sleazy maneuver.

[Sarah Shanley @SarahShanley]

Day 2 with zero action from @ultabeauty customer service. Beware if you order anything on sale. They’ll send you tracking confirmation but never actually deliver the package to shipping company. Then they cancel your order AFTER the sale & tell you to reorder at regular price.

[Sarah Shanley @SarahShanley]

@ultabeauty Received email from @ultabeauty rep but it offered no resolution. Have not heard back since I replied to that almost immediately, over 3 hours ago. The cost to re-order everything is almost twice my original purchase & I haven’t received refund or points refund.

[Sarah Shanley @SarahShanley]

@ultabeauty has a new business model if you order stuff on sale. They accept orders, send tracking but never actually ship the product. Then they cancel your order and suggest you re-order, conveniently, AFTER their sales deals have ended. Reaching new lows in customer service.

[Sarah Shanley @SarahShanley]

@ultabeauty I tried email resolution & your rep cancelled my order. I tried chat & it dumped me. Called & was disconnected. Called back & was told mgr would ring me in an hour. Didn’t. Tried your text option. No reply. Responded to your DM. Claimed to have phoned, but no incomings on my end.

[Sarah Shanley @SarahShanley]

@SandyDivsalar @ultabeauty Right? And they ignore their text customer service option, disconnect their phone calls and when they say a supervisor will ring you back, 🦗 Stockholders should take note that with service like this, the company is going downhill quickly.

[Jared Moskowitz @JaredEMoskowitz]

My statement on last nights debate:

[Money Power Politics with Stephanie Ruhle @mppmsnow]

The @TheAlligator reported that when former Senator Ben Sasse was president of the University of Florida, he tripled spending of his office.

Editor-in-chief @Aidandisto: "The Alligator has struggled to hear from him directly."