@RBI@MoCA_GoI@jagograhakjago Please review my complaint against @Wego and @KotakBankLtd .
On 24 Sept, I tried booking a domestic flight via Wego. The first attempt failed. On the second, payment went through, but the booking was never confirmed and was later voided.
@Wego Apologies for the delayed response. I've been occupied with travelling and work over the past few days. I'll share the booking details via DM shortly. I hope your team can still look into this matter and help resolve it. Thank you.
Absolutely pathetic service by @flyspicejet! Flight SG 181 (DEL–IXB) delayed by 5+ hours, no staff at the boarding counter, zero accountability and not even basic meals or refreshments provided. 100s of passengers left helpless. @MoCA_GoI@airsewa_MoCA Plz intervene urgently!
@RBI@MoCA_GoI@jagograhakjago@Wego@KotakBankLtd Another major concern: Why were these DCC fees deducted more than a month after the original transaction on 24 September? Why were they not disclosed or charged upfront during payment?
I request @KotakBankLtd to explain the delay.
@RBI@MoCA_GoI@jagograhakjago Please review my complaint against @Wego and @KotakBankLtd .
On 24 Sept, I tried booking a domestic flight via Wego. The first attempt failed. On the second, payment went through, but the booking was never confirmed and was later voided.
@RBI@MoCA_GoI@jagograhakjago@Wego@KotakBankLtd Wego says the charges are Kotak's responsibility, while Kotak's deductions remain unexplained.
I request @RBI@MoCA_GoI and @jagograhakjago to intervene, investigate and help resolve this issue. Customers deserve transparency and protection from undisclosed charges.
@RBI@MoCA_GoI@jagograhakjago@Wego@KotakBankLtd Wego says the charges are Kotak's responsibility, while Kotak's deductions remain unexplained.
I request @RBI@MoCA_GoI and @jagograhakjago to intervene, investigate and help resolve this issue. Customers deserve transparency and protection from undisclosed charges.
@RBI@MoCA_GoI@jagograhakjago@Wego@KotakBankLtd Most concerning: NOWHERE during the booking or payment process was I informed about any additional DCC, forex or cross-border charges. I was booking a domestic flight within India. No such charges were disclosed before payment.