Saurabh Parikh

Share some love on Twitter

[Saurabh Parikh @SaurabhKParikh]

I have sent 6 emails to [email protected] & have't received a single reply.

If customer emails are never answered, what is the purpose of providing an official support email?

We deserve a response, not silence.

@reliancejio #JioFiber #JioAirFiber #CustomerService @JioCare

[Saurabh Parikh @SaurabhKParikh]

Dear @JioCare,

This screenshot says everything

Five different executives.
Five almost identical template replies.
Zero answers to my questions.
Zero refund date.

Is anyone actually reviewing my case, or are these automated responses sent without reading the complaint?
#jioipo

[Saurabh Parikh @SaurabhKParikh]

I have now received the most disappointing response from @JioCare.

Complaint: Pending refund.
Resolution provided: #JioFiber troubleshooting guide.

Refund: Still not received

Is this how customer complaints are reviewed before being marked as "resolved"? @reliancejio #jiocare

[Saurabh Parikh @SaurabhKParikh]

@JioCare Another executive.
Another template.
Another "next few days."

Still no exact refund date.
Still no explanation for why Jio's official 7 business day commitment was missed.

How many more template replies should I expect before someone actually reviews my complaint? @JioCare

[Saurabh Parikh @SaurabhKParikh]

@reliancejio Unlimited promises.
Unlimited follow ups.
Unlimited service requests.

Still waiting for one thing...

A resolution.

@JioCare @reliancejio

[Saurabh Parikh @SaurabhKParikh]

@JioCare Four replies in less than an hour. Same template. Different names.

Still no specific refund date, no timeline, and no resolution.

Is this how @JioCare handles customer complaints?

#JioFibar #JioCare #reliancejio #jio @reliancejio @AkashMAmbani @consumerforum_
@jagograhakjago

[Saurabh Parikh @SaurabhKParikh]

Planning to buy #JioFiber? Read this first
I paid ₹1,200 for a connection that was never installed
Jio promised a refund in 7 days
Weeks later, I'm still waiting while every executive gives a different explanation
Is this the customer experience you expect?
@JioCare @reliancejio

[Saurabh Parikh @SaurabhKParikh]

@JioCare This is the third template reply I've received. Your official SMS promised a refund within 7 business days, but that timeline has already passed. Now you're saying "next few days" without any date. What does "next few days" mean: a week, a month, years? @JioCare

[Saurabh Parikh @SaurabhKParikh]

@JioCare Your official SMS promised a refund within 7 days, but that timeline has already passed. Now you're saying "within the next few days" without providing any specific date. What does "next few days" actually mean? Is it days, weeks, months, or even years?

@JioCare @reliancejio

[Saurabh Parikh @SaurabhKParikh]

@JioCare That timeline has also passed, and I have still not received any update or my refund.

How many more contradictory explanations and missed timelines should I expect before this issue is actually resolved? @JioCare @reliancejio @JioFanClub #jiofiber #jiocare #jio

[Saurabh Parikh @SaurabhKParikh]

@JioCare When I called again the very next day, another executive informed me that there was no information about any voucher in your system. Instead, a new Service Request (SR00003AE1OZ) was created with a commitment to provide an update by 8 July.

@JioCare @reliancejio #jio #jiocare

[Saurabh Parikh @SaurabhKParikh]

@JioCare After the 7 business day refund timeline expired, I contacted your customer care team. I was informed that my refund had already been converted into a voucher.

However, the voucher was not available in my MyJio account.
@JioCare @reliancejio #jiofiber #jiocare

[Saurabh Parikh @SaurabhKParikh]

@JioCare Hi @JioCare,

This is exactly the problem. Your official SMS dated 26 Jun clearly states that my refund would be credited to my original payment method within 7 business days That timeline has already expired

Now you're saying "within a few business days" without giving any date

[Saurabh Parikh @SaurabhKParikh]

@JioCare Hi @JioCare,

This is exactly the problem. Your official SMS dated 26 Jun clearly states that my refund would be credited to my original payment method within 7 business days. That timeline has already expired.

Now you're saying "within the next few days" without giving any date

[Saurabh Parikh @SaurabhKParikh]

@JioCare Dear @JioCare,

I now have emails, SMS, service requests, X replies, and call recordings.

Every channel acknowledges my issue.

None of them resolve it.

That's the real problem.

@reliancejio

[Saurabh Parikh @SaurabhKParikh]

@JioCare @gauharsiddiqui Dear @JioCare,

I now have emails, SMS, service requests, X replies, and call recordings.

Every channel acknowledges my issue.

None of them resolve it.

That's the real problem.

@reliancejio

[Saurabh Parikh @SaurabhKParikh]

@JioCare @Vineetvikram06 Dear @JioCare,

I now have emails, SMS, service requests, X replies, and call recordings.

Every channel acknowledges my issue.

None of them resolve it.

That's the real problem.

@reliancejio

[Saurabh Parikh @SaurabhKParikh]

Dear @JioCare,

I now have emails, SMS, service requests, X replies, and call recordings.

Every channel acknowledges my issue.

None of them resolve it.

That's the real problem.

@reliancejio @jio_fiber #jio #fiber

[Saurabh Parikh @SaurabhKParikh]

I never received the #JioFiber connection
I cancelled it. Jio confirmed the refund

Jio sent an SMS saying the money would be credited within 7 business days

Still no refund, Every executive tells a different story

Thinking of #JioFiber? Think twice

@JioCare @reliancejio #Jio

[Saurabh Parikh @SaurabhKParikh]

@JioCare Hi @JioCare,
Another service request is not solution
The previous service request timeline has already expired with no update. Your official SMS dated 26 Jun promised refund within 7 business days, but still haven't received it. Please resolve issue instead of raising new ticket