I tried to help my neighbor by tweeting @Delta . I got almost immediate response, but it turns out it was from a fake Delta account which appears above. Thank goodness I figured it out as soon as they got me on the phone. The scammers have better customer service than @Delta.
Shame on @Delta! They stranded our neighbors and their three children in Aruba after a storm cancelled their flight home. Delta said they had no chance of finding five seats on a flight home. They refunded their $800 and that was it. They are out thousands of $s.