Scott Harvey ▚▘▚▘▚▘

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@BestBuy Credit where credit is due. I bought an Insignia USB-C charger years ago, hardly ever used it - like 5 times maybe, and it failed.

I opened a chat on your Support channel here, mostly just to vent, because I knew there would be nothing that could be done.

Somebody named Ryan there was very quick to answer, compassionate, and overall took me from wondering if I ever wanted to buy from Best Buy again, to thinking that if you made good support such a priority, that I'd keep being a customer.

You prioritized that great, quick type of support for a reason, so I'm not telling you anything you don't know. But just telling you I noticed, and that Ryan saved me as a customer. Nice job.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@BestBuySupport Bought an Insignia USB-C charger as a backup for my old laptop. Only used it when I was out of town with both laptops, and I needed my Apple adapter to charge my primary one ... so I used yours maybe 5 or 6 times in the past 3-4 years?

Time-wise, getting 3-4 years out of anything these days should make the purchase worth it. Usage-wise, using an expensive charger a handful of times before it fails is pretty pathetic.

I took a chance because it seemed like you actually thought about the design a bit, the way you attached the cord into the square brick, extra support for the cord, etc. But obviously, whatever you did quality-wise when building this wasn't enough.

I certainly don't expect you to do anything about it after all of this time, but I thought I would let you know ... just another customer who will silently never buy an Insignia product again.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

You all must be living in an alternate universe.

I paid $69/year in 2023, accepted the NEAR 2X in price to $129/year in 2024, and now almost ANOTHER 2X in price to $249/year for my renewal in May.

I've been a user for maybe 15 years or so at this point. I use Evernote as a dumping ground for things I don't want to forget about - and about half of my notes are silly recipes I've scanned for my wife that we use infrequently.

At one point I was going to use Evernote to run my life using "The Secret Weapon" technique based on Getting Things Done strategies - creating tags and things to make a customized project management/life management tool and actually get some great value out of your produce. Then you made some major changes many years ago which made that impossible.

So I went back to copy/pasting text I wanted to save, saving a URL every now and then, and scanning recipes. For a while, I used Scannable until you ruined that as well - now the Notes app on the iPhone does that (better) for free.

Of course, you're hoping the pain of switching will keep me paying the ridiculous $249 per year. Time is more important to me than money ... yet I will still take the time required to get out of Evernote for good - and there's never been a better time in the world to do this.

In the current SaaS landscape, with AI where it is, it is truly mind-boggling to see you move in this direction.

It's just stupid not to create a limited plan without all of your AI stuff and the other fluff which most people never use, and keep me paying the $129 a year for the next 10+ years ... your new "cheap" plan with a 1,000 note limit is just ridiculous.

Great way to treat your earliest believers and customers who funded your growth. I can see I'm far from the only person that feels this way.

You'll be out of business in 12-18 months, and deservedly so.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@gothburz Great post, well-written. My highs weren’t as high and my lows weren’t as low, but I can literally relate to everything you said. Thanks for this.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

It’s been a long time in the making, but when you have a team of smart, experienced people leading … that’s how it’s done.

This isn’t going to just be a big deal in Web3, it’s going to be a big deal period!

Incredibly excited.

[NiFe WARS @NiFeWARS]

We're not just showing up at @MegaConOrlando this March.. we are making a STATEMENT. 👾

NiFe WARS "IS" THE NEXT BIG SCI-FI FRANCHISE.

This video will not only be playing on our 10foot wide LED Screen at our 20x20 island booth right on the red carpet...

But also before every MAINSTAGE EVENT, all day long, for 4 days.

We've spent the last 5 years building out our IP for this moment and we are ready for it! 🙌

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@WagmiGameCo How about like being the shrimping boat in Forrest Gump…. We’ll clean up now that all the other crap gaming companies are gone. 😉

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

I guess I shouldn't have expected an apology, or an escalation, or any concern whatsoever about your defective product since you're such an arrogant organization.

This has confirmed the fact for me that it's the right decision not to purchase another @Sony product as long as I live.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@sony_connect It's been a great 40 years, but goodbye forever after how I've been treated with my problem with your defective headphones ... you'd think spending almost $400 would get you something high quality without defects!

I can supply pages of detail, but your consumer relations department has demonstrated that nothing matters to them.

Bottom line is that I purchased the WH-1000XM5 headphones in late 2023, had intermittent connection issues from day 1, and opened a support ticket in January 2024. I was told to update the firmware, I did, and it seemed to be fixed - for about 2 months until it started happening again.

Updated the firmware again and didn't have the issue again for about a month. Then again 3 weeks after that. Then again 2 weeks after that, and so on. (Despite being on the most recent firmware.)

I tried to be patient because I didn't want to waste half my life getting support. But the past few months it's gotten to where it happens 4-5 times per hour or more (yes, I've sacrificed the whole reason I bought these - for great sound - for the "prioritize connection quality" without it changing the issue.)

I've tried from multiple devices, multiple types of music and recordings, all with the headphones within a few feet of the device.

Yes, I understand that these headphones are officially out of warranty. However, after reporting this issue with a confirmed support case TWO MONTHS AFTER PURCHASE that your representatives have access to, I would think it's pretty obvious that I simply got a defective product, which I tried to be a nice guy about and just be patient and not cry wolf.

Oh, and the solution that your supervisor gave me was a discount to purchase a new set of headphones. (WOW! Such an amazing offer! I only have to spend $30 more than I could buy them new on Amazon.)

So, from my first brand new Walkman as a teenager in the 80's, to all my stereo gear for the next 10-15 years, all TVs from the 80's to my most recent 75" XBR a few years back, Alpha gear, etc., etc. to these headphones - you've lost a customer and every single person he can tell about this horrible experience. Goodbye.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

I finally got the replacement/correct item several days later. Unfortunately, the AppleCare I purchased with it is now tied to the original serial number of the iPad I never received. Apple says that I need to refund and reorder it. Please reach out to me at the information I provided earlier with this case so that we can do that since I don't seem to be able to do it on your website.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@AmazonHelp I am absolutely incensed right now. I ordered an iPad to test our software application before a live event, with delivery today between 4am - 8am. I instead received a pack of submersible LED lights.

After 45 minutes in chat support, I was told that the best they can do is to get me a replacement by Tuesday ... despite the fact that I see if I were to order it right now, I could get it within 1.5 to 4.5 hours from now.

I'm assuming that they will want to do what I suggested, and pull the records of the actual weight of the shipment to make sure I'm not lying about this, or to review the picture - TAKEN BY YOUR DELIVERY DRIVER - of the package on my doorstep, in a flimsy paper envelope, which I'm assuming is not what you would ship a fairly high-value electronic device in.

And that's fine to verify it, but the soonest you can fix YOUR MISTAKE is Tuesday? Absolutely ridiculous.

And now I see the request in my inbox to return the item or I will be charged for it. Obviously, I will be returning the incorrect item, and I need it acknowledged in writing by you that you understand YOUR MISTAKE and that you are expecting the LED lights back and not the iPad.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@AmazonHelp What a joke. Errors on two shipments out of two - couldn't even get the delivery of my iPad case right, I have no idea where it was delivered based on this picture. The doorstep and mat in the other picture with the FIRST error is correct, no idea what this is. Ridiculous.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

I'm not an idiot, thanks, I blocked my personal information before posting the pictures which you could have seen if you bothered to look.

And you other response isn't helpful whatsoever and doesn't answer anything that I raised in my post, so how about you escalate this to somebody with more experience please?

As this situation goes on, I'm getting closer and closer to cancelling my 20+ year-old account and never purchasing from Amazon again.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@WagmiGameCo I dare anybody to listen to this and not be wildly bullish. Been here since 2021 thanks to Alex and Brandon, and so incredibly proud of the team!

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@CanonUSA Well, it's been a 40+ year relationship, but it's over, and I thought I'd let you know why instead of silently leaving and heading over to Sony. At least, that's what I would hope my long-term customers would do for me.

Had a couple Canon cameras that I can't even remember any more as a kid. Bought my first real "adult" camera in the early/mid 90s if I recall, an "Elan" I think. Loved it, used it for several years and then it went into a drawer as life got crazy for a while. (Stored indoors, properly, periodically inspected, gel packs to be safe, etc.) A few years later I tried to use it, and it didn't work. My local camera shop said there was a known "sticky shutter" issue, and that it might as well be tossed in the trash for the cost to repair. Strike 1.

Bought a 70-200 f/4L back 10 years or so ago to mostly take pictures of my kid's soccer games. Was looking forward to the "tack sharp" of my first L lens ... but didn't get it. Talked to Canon's local office in Southern California. Long story short, they said it was my fault - technique, skill, etc. (of course, they didn't say it that way.) Went to 3 different extremely well regarded camera shops in the area, and they all said the same thing. I forget specifically what they said, but more or less that although rare, sometimes lenses come with slight issues that Canon will generally only acknowledge after several go-arounds, and usually, 2 or 3 return/repair cycles after being pushed hard and refusing to take no for an answer. I didn't have the time or patience for that after spending that kind of money, so I sold it to one of those shops at a big loss. Got much better action pictures with a Tamron replacement, which should really tell you something. Strike 2.

Was planning on going mirrorless and full-frame a few years ago, so I didn't want to spend too much, but needed a little more distance than my 18-55 f/2.8 could do. Purchased the EF-S 18-135 IS USM, and loved it. All of a sudden a couple years ago, it stopped focusing - auto, manual, didn't matter. Went through all of the troubleshooting recommended by Canon. Nothing worked. Was particularly frustrating because I'd probably shot all of 1,000 pictures with that lens since it was new (it was probably more like 500, but will give the benefit of the doubt.) Threw it in a drawer and got my 18-55 back out.

The other day I ran across the 18-135, and thought I'd check in with Canon about getting it looked at. Turns out there's no "looked at." I was informed by the person behind the desk in Costa Mesa that it was a $299 "flat fee" to diagnose and fix the lens, but at least they said "no matter how messed up it is."

So I can pay literally half the cost of a new lens to get this (practically new/hardly used) one fixed ... or I can put that $300 toward my dream Alpha 7 IV.

Sorry, Canon, but that's strike 3, and I'm out.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@mrseanvvv Extremely well said. I do believe this will do very well, but there is one that’s been building relentlessly for 3+ years that will top it, in my humble opinion. Hope I’m right on both.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@WagmiGameCo Maybe “Riders on the Storm” better for a day like today?😂

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@AnthropicAI Sorry, but I'm done wasting my time and money for something that beautifully saves me 5 hours of work half the time I use it, but costs me 10 hours of work the other half of the time I use it.

I started a year ago, trying to improve my prompting skills as I learned, spending a great deal of time, using template to organize my thoughts, provide context, direction, etc.

Over time, I realized that it's more important to just give Claude as much "raw input" as possible, with as much context and as many examples of desired output as possible, in order to get the best output. Frustrating, because I wound up spending more and more time prompting, which takes back some of the time savings of course.

I had to break a large document filtering and categorization project up into 10 different chats, because we kept hitting the maximum chat limit.

So instead of being able to keep the context going, and the refinements and corrections I made over time as Claude continued to ignore what I asked and thought it knew better, I had to start from scratch in the next chat, update my prompt to restate the important parts - I kid you not - about 6 times I restated in the prompt to reproduce the content verbatim with zero interpretation or filtering by the time we got toward the end.

And when I say "large document project", I'm talking about hundreds of pages of Word documents - not tens of thousands or millions or something crazy.

After breaking things up and re-combining them, the ultimate output was completely unacceptable. Claude decided that despite me repeating myself over and over and over again to MERELY HELP ORGANIZE AND COMBINE the final 6 documents, without ANY filtering whatsoever, that it could throw away 15% of my content (see screenshot.)

And this is despite my final version of literally, an 895 word prompt, with another almost *3,000* words of context and things found in the other maxed-out chats about everything that could possibly help it do its job correctly.

I was hoping that it could at least identify the 15% of the content that it discarded because it knows better, and of course it can't do that either.

For this I actually have to pay you to waste my time? Ridiculous. Goodbye.

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@dayday681 @cb_doge @elonmusk @WagmiGameCo @Scott_Herman @ianbentley @LuisTrueHero @WAGMI_Sensei Man, this team continues to build for the long term and do everything right!

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@WagmiGameCo Love the upgrades to the chest-opening. No detail too small for this team … respect!

[Scott Harvey ▚▘▚▘▚▘ @ScottDHarvey]

@WagmiGameCo Update is working perfectly, great job!

Also, personal preference obviously, but I like ol’ Metallica much better than last week’s music. 😜