Scott Lynch

My views are my own.

[Scott Lynch @Scottydog3]

@British_Airways I’m sorry but 6 months of waiting indicates a serious issue with your complaints management. High volumes doesn’t not = half a year of no update or resolution.

[Scott Lynch @Scottydog3]

Hi @British_Airways we’re now in February (!) and our issue was raised in August. Still no resolution or communication around our claim from the bank holiday air traffic control situation. We’ve registered our case with the ombudsman.

[Scott Lynch @Scottydog3]

Hi @British_Airways we’re now in January (!) and our issue was raised in August. Still no resolution or communication around our claim from the bank holiday air traffic control situation. Will have lodged a case with the ombudsman.

[Scott Lynch @Scottydog3]

@British_Airways Hi @British_Airways we’re now in December (!) and our issue was raised in August. Still no resolution or communication around our claim from the bank holiday air traffic control situation. Will now be lodging a case with the ombudsman.

[Scott Lynch @Scottydog3]

@British_Airways Another week has gone by and no resolution. Complaint also now filed despite repeated assurances that our case has been escalated. We keep getting told by your agents that ‘it’s in progress and we’ll hear in 7 days’ @British_Airways but we never do?

[Scott Lynch @Scottydog3]

Hi @British_Airways it’s been 7 weeks and counting since we submitted our claim following the NATS flight cancellations and no correspondence or resolution. Please can someone from BA help us get this sorted 🙏🏻

[Scott Lynch @Scottydog3]

@British_Airways Hi @British_Airways we’re now in December (!) and our issue was raised in August. Still no resolution or communication around our claim from the bank holiday air traffic control situation. Will now be lodging a case with the ombudsman.

[Scott Lynch @Scottydog3]

Hi @British_Airways it’s been 7 weeks and counting since we submitted our claim following the NATS flight cancellations and no correspondence or resolution. Please can someone from BA help us get this sorted 🙏🏻

[Scott Lynch @Scottydog3]

We’re now at nearly 3 months @British_Airways and still no communication or resolution. It surely cannot take this long to work through these claims?

[Scott Lynch @Scottydog3]

@British_Airways Now entering week 10 @British_Airways

[Scott Lynch @Scottydog3]

@British_Airways Another week has gone by and no resolution. Complaint also now filed despite repeated assurances that our case has been escalated. We keep getting told by your agents that ‘it’s in progress and we’ll hear in 7 days’ @British_Airways but we never do?

[Scott Lynch @Scottydog3]

@British_Airways Friends we were travelling with had theirs resolved within a week. What time scales are you working to please?

[Scott Lynch @Scottydog3]

Hi @easyJet mixed messages regarding the Preveza - Gatwick flight this evening. Message to say it’s been cancelled due to tech issues and we’re here for another night but team on ground are more optimistic. Can you not fly an engineer over on the TUI flight from Gatwick tonight?

[Scott Lynch @Scottydog3]

@HMRCcustomers That’s the same helpline I’ve rung over ten times with no success. I don’t think ringing it again will be any different will it?

[Scott Lynch @Scottydog3]

@HMRCcustomers I’ve been waiting since Feb 23 for HMRC to process backdated overpaid tax. And since June 23 for another repayment which you advise should take 2 weeks to process!? 10 phone calls to you this year has not moved either of these issues forward. Is this acceptable?

[Scott Lynch @Scottydog3]

@HMRCcustomers It is. I also raised a formal customer complaint yesterday.

[Scott Lynch @Scottydog3]

@HMRCcustomers I’ve been waiting since Feb 23 for HMRC to process backdated overpaid tax. And since June 23 for another repayment which you advise should take 2 weeks to process!? 10 phone calls to you this year has not moved either of these issues forward. Is this acceptable?

[Scott Lynch @Scottydog3]

Hi @British_Airways - still can’t get through to anyone as you’re not letting calls through - a recorded message saying to try again later is not good enough.

[Scott Lynch @Scottydog3]

Hi @British_Airways - flight from Ibiza to London City today just been cancelled. What happens next? No comms to tell us it was cancelled and no next steps of what to do? Can you help?

[Scott Lynch @Scottydog3]

@Peston @itvnews @BorisJohnson @PaulBrandITV @metpoliceuk why no fine for the PM for this party but others attending received Fixed Penalty Notices?